Sales Professional
CurrentPersonally scouted and promoted by the store General Manager after showing unique interpersonal excellence in previous role (warehouse laborer). Showed continuous growth and commitment to sales growth, earning a higher amount each year since commencement of employment. Maintained loyalty to the company during times of uncertainty throughout the recent global pandemic and adapted to supply-chain challenges upon return in a 100% commission sales environment.- Maintain on-going rapport with customers, build memorable relationships, and answer follow-up questions to aid in sale retention as well as on-going client loyalty to the company.- Understand diverse needs and concerns of B2C customers, address and answer specific questions based on maintaining an adequate level of ongoing product knowledge.- Use attention to detail when writing sales bills through company CRM tools and programs, verify customer information and collect leads for future company promotion opportunities.- Problem solve bill discrepancies, misunderstanding of promotional material and provide follow-up information with customers, retaining future business.- Determine opportunities to secure financing and offer extended warranty packages to customer purchases, strategically increase sale purchase amount while maintaining customer satisfaction.- Meet ongoing sales and KPI targets, accept feedback and pivot sales strategies to increase productivity in specific monthly/quarterly areas of focus.- Understand and adhere to sales floor rules and ethics, work collaboratively with peers, maintain ongoing respectful relationships with colleagues despite a competitive environment.
