Real Estate Photography and Videography; Drone Photography and Videography; Virtual Tours / 360° Tours

Cover breaking news stories in Northern California.Contribute reports, photographs, and video to local and national news agencies.

Assisted individuals in establishing entitlement benefits under Social Security programs. Conducted face-to-face or telephone interviews. Analyzed, interpreted, and ensured compliance with government policies and procedures. Responded to customer questions by interviewing individuals and conducting investigation to resolve customers’ problems. Identified SSI overpayments and prepared correspondence to explain overpayments, repayment options, and appeal/waiver rights. Processed SSI overpayment waiver requests by determining cause of overpayment and assessing beneficiary’s ability to repay. Created document tracking system. Developed curriculum and trained district offices on new policy changes with respect to name changes in same-sex marriage cases.  Led the entire team by completing 375 monthly interviews with 0% errors, exceeding goal by 25%.

Managed and coordinated program and financial activities for staff and doctors (7 doctors, 2 hygienists, 30 support staff). Held fiscal management responsibility, including financial forecasting and P&L oversight for $1.5M operation. Monitored department performance and costs and implemented measures to effectively control expenses. Planned, directed, and coordinated workflows for doctors and support staff. Hired and trained seven office personnel using 30+ online modules and three days of classroom instruction. Provided direct individual and team leadership to ensure achievement of financial growth in an entrepreneurial environment. Conducted community outreach, employing best practices for patient acquisition and retention. Developed sales plans and marketing events to increase revenues. Restructured office work hours, reducing overtime labor costs by 10% while improving employee satisfaction of team.  Received Regional Office of the Month twice by working closely with community to coordinate monthly marketing events.  Recognized as Employee of the Quarter twice.

Directed profit and loss (P&L) activities of $17M operation delivering outsourced inventory services to leading retailers. Managed 13 senior staff and oversaw 450+ hourly employees in five offices across Northern California and Nevada. Provided leadership and professional development opportunities to ensure employees obtained necessary skills to build organizational commitment. Fostered teamwork and facilitated creation of a positive work environment. Conducted fair and equitable employment practices in compliance with company policies in addition to local, state, and federal statutes/regulations. Managed up to 20 distinct projects on a daily basis. Ensured scope of work (SOW) and key deliverables were met on-time and within budget. Drove quality improvement, including facilitating after-action meetings to assess positive/negative aspects of inventory cycles. Created project plans and schedules for daily retail inventories. Ensured consistent achievement of net profit and service-level goals.  Reduced overall travel and overtime by 16% through development of new logistics plan employing total quality management (TQM) and Lean Six Sigma process. Led contract negotiations with large retail customers, achieving an 80% conversion and close rate. Supervised and managed 250 client contracts, ensuring inventory projects were properly defined, accomplished within SOW and budget, and internal/external deliverables were met.  Recognized as District Manager of the Quarter

Provided timely and accurate stock reporting using various tools, including SAP, Excel, and Transportation and Problem Receipt Databases. Implemented inventory audits and other related inventory transactions to measure accuracy. Tracked/prevented delays, damage, and losses by creating daily Transportation Transfer Report. Resolved inventory related questions and issues. Coordinated and analyzed daily, monthly, and annual inventory audits. Prepared and reviewed various perpetual inventory reports. Provided direction and coaching to other staff.  Located 5,000 missing units valued at $10M+, preventing substantial loss.

Managed multiple complex projects. Compiled project requirements and objectives and translated into formal project plan. Worked with internal and external customers to identify requirements and develop proposed solutions. Managed 7 direct reports and indirectly supervised a staff of 75. Led team to initiate, plan, control, execute, and close tasks of a project or a segment of a project to deliver the projected solution. Formulated partnerships between customer, suppliers/vendors, and staff. Employed refined techniques to anticipate, identify, mitigate, and/or eliminate potential problems or risks. Analyzed information and situations and implemented actions independently or by directing team to ensure accomplishment of all project objectives. Analyzed new and complex project-related problems and created innovative solutions involving financing, scheduling, technology, methodology, tools, and solution components.  Ensured profitability by managing five, time-sensitive information technology contracts worth $25M. Acted as Quality Assurance (QA) Evaluator for logistical procedures across 50 global locations.

Implemented strategic plan and oversaw day-to-day execution of receiving and distribution function while maintaining productivity, efficiency, quality, customer service, and other service-level expectations. Coordinated daily activities in accordance with established process and procedures to meet defined objectives. Executed identified action items, monitored and maintained metrics, and drove implementation of process development and continual improvement initiatives. Improved technician skill sets, employee versatility, and team cohesiveness by developing employee cross-training matrix and timelines. Led, coached, mentored, and supervised team. Planned and assigned daily work, conducted performance appraisals, addressed performance issues, and resolved problems. Collected/analyzed data, generated reports, and identified performance trends. Collaborated with supervisors and other stakeholders to define, standardize, and achieve best practices. Maintained and enforced security policies and procedures.  Managed two geographically separated warehouses totaling 200,000 ft2 and holding $598M in on-the-shelf stock.