Mike Riestenberg Email & Phone Number

As Product Manager, I’m involved in every aspect of the product development process, from brainstorming the next production innovation to working with designers and engineers to implement features. Primary driver for identifying significant opportunities and drive production vision, strategies, and roadmaps in context of broader organizational strategies and goals. Aim to maximize efficiency in a constant evolving environment where process is fluid and creative solutions are the norm.

Cincinnati Metropolitan Area

Cincinnati Metropolitan Area

As a Senior Quality Assurance Analyst for ECI Software Solutions, I championed efforts across a team of analysts to perform testing determining best practices and outline expectations. Leveraged extensive experience as a knowledge source for cross-functional departments throughout the company. Executed skills and knowledge of enhancement and upgrade testing from modification of the database (MSSQL and MySQL), changes to the user interface, and introducing new functionality. Subject matter expert for the team and individual team members to excel and grow in the department and advance in career development.► Chartered Requirements Analysis of 50+ product enhancements ranging from one sprint to a one-year life cycle while meeting 95% of deadlines► Governed project management and manual testing for a significant enhancement to the Scheduling module in which 70% of users adopted► Contributed to QA onboarding by coaching writing, reporting, strategy, and product knowledge► Performed acceptance testing against 9 Maintenance or Enhancement releases a month

Cincinnati Metropolitan Area

As a Senior Quality Assurance Analyst for Shoptech Software - Manufacturing Software, I contributed to the project management of the product enhancements by establishing the frameworks and establishing the life cycle.► Engineered test cases for maintenance Releases and Automated Testing which to run against each build► Generated user acceptance testing to perform against maintenance releases twice a week by the entire QA Department► Created test cases to run against homegrown automated testing system► Earned recognition as a subject matter expert for coworkers to use as a resource► Aided in the transitions from Waterfall to Scrum Methodology

Cincinnati Metropolitan Area

As a Quality Assurance Specialist for Shoptech Software - Manufacturing Software, I facilitated the implementation of a homegrown system for automated testing working with a team of developers. Increased ability to write test cases and document the expected results. Implemented requirements and confirmed the tests passed and updated the desired results. Conducted quality assurance audits of system environments, ensuring adherence to company standards and preserving product integrity. Consulted with the developers and stakeholders to identify and resolve quality, production, and efficiency problems. Functioned as an information source and requirements liaison to various other departments.► Served as an integral part of the team converting product from server-based system to a cloud-based system using manual testing for a 6,500+ user system► Mastered the ability to writing detail-oriented defects ► Executed SQL Queries against MS SQL and MariaDB to verify and modify data► Gained experience working customer defects while routinely performing system analysis for best practices

Cincinnati Metropolitan Area

As a Sales Support Specialist for Shoptech Software - Manufacturing Software, I functioned as a Level 2 Sales Support Specialist to assist the regional sales representatives with potential customers. Interacted with the prospects via phone or email to increase interest in the E2 Shop System software, a job tracking and job costing software that helps the manufacturing process for manufacturing shops. Created maps from the CRM program to plan on-site demos to as many prospects as possible. While presenting to prospects, informed of promotions, seminars, webinars, and tradeshows taking place. ► Engaged with prospects to develop product interests by addressing shop needs► Organized and facilitated webinars to showcase our various product lines► Provided the sales team with data reports and sales guides► Researched new product sales launches and briefed the sales team► Collaborated with outside sales representatives to create and implement targeted sales strategies

Cincinnati Metropolitan Area

As a Stop Loss Coordinator for Custom Design Benefits, I orchestrated various responsibilities working for a third-party insurance company as the liaison between the client/company and the carrier. Submitted claims and communicated with both the carrier and client/company to collect all the necessary information. Continually kept up to date with the most recent information on all the claimants.► Managed and submitted all specific and aggregate medical stop-loss submissions promptly► Developed a relationship with reinsurance carriers and knowledge of the filing requirements► Created, maintained, and distributed monthly reporting data

Cincinnati Metropolitan Area

As the Clubhouse Attendant for the Cincinnati Reds I gained valuable experience working in a professional environment. Working directly with the visiting athletes' and I have developed communication skills with people from many different countries and nationalities. As each team arrives I quickly adapted to become part of their team to reach their team goal, a win.

Cincinnati Metropolitan Area

As a Complaints Paralegal for Lerner, Sampson & Rothfuss, I focused on receiving the complaints of properties being foreclosed. After receiving the complaint I print the file and begin triaging the file. During the triage process, I work on the preliminary work before the file is sent to the Complaint Preparer.

Cincinnati Metropolitan Area

As a Sales Associate for Dick’s Sporting Goods, I put my marketing skills and customer service to practice. During my 5+ years at Dick’s I cross-trained to work throughout the entire store, allowing me to be as well rounded as possible to give the customer the best experience as possible. When it comes to sales I have the ability to figure out exactly what the customer needs and I do my best to satisfy them.