Mike Ryan Email & Phone Number

Greater St. Louis

Greater St. Louis Area

nCloud Integrators provides Customer Success leadership and data-driven implementation expertise to accelerate efficiency and profitability. Whether you are looking to ensure adoption and reduce churn leveraging Gainsight, or exploring ways to improve the performance of your customer success organizations, nCloud Integrators offers executive level strategic and tactical services, backed by decades of software industry services experience.Strategy - At nCloud our experience tells us that value with SaaS offerings is not found in features and functions, but rather with value-added outcomes. Our team will work with you in a collaborative, strategic, and iterative fashion to design outcomes for your customers that are measurable and create value.Technology - To manage and scale your customer success strategies you may consider a systematic approach provided by the Gainsight platform. To maximize the value of the platform, you will likely need to integrate data from multiple sources throughout your enterprise. At nCloud, our experience with Data Integration uniquely qualifies us to help with your Gainsight implementation, ensuring full integration of your enterprise data.

Greater St. Louis Area

Greater St. Louis Area

Gainsight is a Customer Success solution that helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. The company’s SaaS solution uses predictive analytics to drive revenue from sales, usage, support, survey and other sources of external customer data. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management.• Project Manager skilled in Customer Success Management, Customer Training, Customer Relationship Management•Lead engagements with multi-divisional, multi-geographical strategic clients•Manage project resourcing, project delivery, project health•Create detailed project timelines and execution plans•Analyze client business requirements and processes. Determine value tracking metrics•Advise on change management strategies and best practices•Lead Executive Business Reviews for key stakeholders•Provide project status updates to internal and external business stakeholders•Advise on strategies to learn, configure, and maximize Gainsight product•Guide customer creation and prioritization of user stories•Plan & lead onsite customer workshops with technical and business participants.•Led and supported our Customer Training Workshop •Align expectations on complex architecture, integration, and data manipulation using Gainsight tools and logic (S3, API, Gainsight Rules Engine)•Experience managing data science projects & working with data science team•Create Change Orders and Statements of Work•Track revenue and cost forecasting