Leads a Project Management team that is responsible for the marketing, coordination, and execution of ticket sales for national tours on the Ticketmaster platform, from planning through settlement. Consults with artist management, agencies, promoters, and VIP providers to implement new and/or unorthodox ticket, merchandise, and music offerings. Consults with internal product teams to develop tools to best serve the needs of the artist community.

-Oversaw the client services (box office support) operations of 22+ cities and 70+ employees, including Client Services Support, Advanced Product Support, and Event Programming departments, which included hiring, disciplinary action, creation of new positions, promotions, etc.-Successfully planned and executed the centralization of all Event Programming functions, dramatically increasing efficiency and quality of all of event builds throughout my area of oversight.Led regional field deployment of multiple major Ticketmaster product releases to clients and staff, including complex access control applications and paperless ticketing technology for various MLB, NFL, NBA, and NHL teams, in addition to many significant concert arenas and amphitheaters.-Coordinated and directly oversaw field support operations (on-site) for multiple major events such as: MLB Opening Days, Milwaukee Summerfest, NFL games, World Series games, All-Star games for multiple leagues, and various major concerts at traditional and non-traditional venues.-Provided complex hands-on software support for both clients and staff on a daily basis. This included the creation of custom reports, settlement resolution, event audit reconciliation, season ticket account renewals, invoicing, and other box office/season ticket related projects/requests.

-Directly oversaw the Chicago Client Services staff of 8 Client Services Representatives, which included system training, scheduling, problem resolution, etc. Together this department served the operational needs of all Chicagoland area clients, including: Chicago White Sox, Chicago Bulls, Chicago Blackhawks, JAM Productions, Live Nation, Broadway in Chicago, Chicago Bears, Allstate Arena, United Center, Art Institute of Chicago, Shedd Aquarium, Rosemont Theatre, Chicagoland Speedway, and many others.-Worked with local GM to secure new business by providing operational demonstrations to potential clients. -Directly supported the Chicago White Sox for all ticketing operations.

-Serviced 20+ clients operational needs, including the Chicago Bulls, Chicago White Sox, Chicago Blackhawks, JAM Productions, Chicagoland Motor Speedway, and various theaters throughout Chicago.-Provided hands-on training, product support, and problem resolution to all clients, while insuring proper event builds and changes for all clients assigned to me.-Was responsible for the creation of all custom reports for the Bulls, White Sox, and Blackhawks, as well as managing all season ticket holder accounts, including renewals, invoicing, print files, etc.

-Was responsible for maintaining the hardware and software on 200+ pcs in the Chicago phone center, which included monthly software upgrades, and regular preventative maintenance.-Wrote and programmed custom scripting used by phone agents, specific to the needs of all of TM’s client base. -Developed and programmed custom applications in TM’s proprietary software to better handle upsells, custom ticket packages, and discounts.