Mike Sharpe Email and Phone Number

As a Business Account Manager at Verizon Wireless, I educate and excite organizations with our innovative business solutions. My goal is to find ways to increase revenue, lower expenses and improve efficiency through technology. My responsibilities include:• Prospecting, cold-calling, and generating new growth opportunities• Analyze customer needs and present integrated solutions • Utilize sales force automation, prospecting, and funnel management tools • Provide follow-up training for new and current accounts• Generate sales forecast and tracking reports • Attend training to understand company, market, and industry trends

Responsible for contributing to the overall productivity and customer service levels of the Direct Sales Force through prospecting, selling, sales referrals, sales support, presentations, product demonstration, training and problem resolution; as well as providing administrative support for outside sales.

Sales Results: Generates leads and prospects new business as well as creates new service opportunities with the existing customer base. Carried “paper” quota” for 100% completion of all sales related tasks which are quantifiable, i.e.: prospecting and new appointments.Customer Retention: Responds to requests from field sales staff for information i.e.; price plan analysis and customer information while providing administrative and sales support, i.e.; proposals, marketing information, handling customer service issues, problem solving and follow-up on customer service issues; develops and coordinates customer training, education, and support regarding wireless phones, accessories and services. Provides pre-sale and post-sale support. Assists with seminars, trades shows, customer on-sites and attends when required.Order Processing: Processes all appropriate documentation for new orders/renewals and ensures policies and procedures are met with regard to sales activations. Ensures equipment activation and delivery. Supports customer extranet activations.Training / Meetings: Continuously update knowledge of wireless products, services and industry trends. Participate in training opportunities on products and services and attend sales meetings.

Sales Results: Meet and exceed monthly sales quota objectives by selling wireless products and services to qualified employees of existing business accounts. Identify customer needs, perform rate plan evaluations and propose solutions that best benefit the company and the customer. Recommend wireless solutions with regard to price plans, data and other enhanced services, handsets and accessories. Customer Retention: Provide follow-up training for new and existing customers, handle equipment issues, trouble-shooting, perform rate plan analysis, explain billing and interact with Support Center on customer service issues. Maintain and grow existing customer base and manage churn.Order Processing and Reporting: Fully utilize all sales force automation, funnel management and prospecting tools. Work with support center to fulfill orders, activate lines and procure equipment. Responsibilities also include tracking sales and generating reports. Training /Meetings: Continuously update knowledge of wireless products, services and industry trends. Participate in training opportunities on products and services and attend sales meetings. Represent company at trade association meetings to promote Verizon Wireless and increase presence in the community by developing relationships through chambers of commerce

Sales Results: Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services. Demonstrate equipment functions and network capability. Perform rate package evaluations and propose solutions that best benefit the company and the customer. You must also be able to move throughout the store to actively engage customers, demonstrate products, and effectively execute the sales function.Customer Retention: Maintain and grow existing customer base and manage churn. Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities. Ensure customer satisfaction and resolve all customer issues and concerns. Order Processing: Accurately process customer transactions, audit and reconcile daily cash receipts. Training/Meetings: Responsible for thorough knowledge of all store functions. Remain current on all wireless products, services, industry and competitive trends. Attend all applicable trainings/meetings.

Managed day-to-day business operations and supervised performance of 15 member sales team, driving sales with needs-based, client-focused interaction. Trained, developed and motivated staff with new and innovative methods to deliver exceptional client service and support. Analyzed statistics to evaluate customer preferences, elements, contractual obligations and financial commitments. Designed and implemented strategic plans to improve productivity and increase revenues. -Achieved 41% year over year increase, 2002 to 2003.-Consistently met monthly sales quotas with record numbers.

Provided sales and product support and services, implementing strategies and programs established by company objectives. Interacted with clients from start to finish to follow-up, tracking customer experience and making necessary adjustments to chart and improve services. Regularly exceeded monthly sales targets through superior customer service, product knowledge and by building and maintaining industry and client relationships.-Recognized as Top 20 Sales Producers in company.

Identified market opportunities and created profitable sales and marketing strategies. Achieved revenue growth and profit margins by identifying new customer needs. Improved customer retention resulting in long-term company loyalty.-Rapidly promoted to senior sales position after exceptional sales volumes.