Data Annotation: Accurately label large datasets to support ML model training and testing.Data Validation: Review and validate data annotations for consistency and accuracy.Dataset Preparation: Ensure the dataset is well structured and clean and available in the correct repository Cross-functional Collaboration: Work closely with ML engineers to understand specific data requirements and deliver appropriate datasets.

- Collaborate with internal stakeholders in product, development, and business operations to communicate high-level issues and feedback. - Collect information regarding buyer and merchant concerns with Shop products.- Resolve payment, order, and account-related problems by utilizing tools such as Splunk, Mode, and various internal resources.- Record comprehensive app or product-related issues in GitHub for developers to review and address any required changes.- Collaborate with… Show more - Collaborate with internal stakeholders in product, development, and business operations to communicate high-level issues and feedback. - Collect information regarding buyer and merchant concerns with Shop products.- Resolve payment, order, and account-related problems by utilizing tools such as Splunk, Mode, and various internal resources.- Record comprehensive app or product-related issues in GitHub for developers to review and address any required changes.- Collaborate with fellow Support Specialists in diagnosing and resolving buyer and merchant concerns. While ensuring procedures are followed and documented. Show less

- Provided front-line support to Shopify Plus (enterprise) merchants. - Triaged and troubleshot platform-related issues using internal tools. - Maintained a strong understanding of Shopify Plus's unique features, ie: Shopify Scripts, API, and Flow. - Processed feedback based on merchant suggestions.- Guided and mentored Plus Support Specialists through live interactions to ensure precision in their responses and adherence to established processes.

- Provided front-line live support to small-medium-sized businesses. - Triaged/ troubleshot Shopify platform-related issues, and provided business coaching. - Processed feedback based on merchant suggestions.

I operated as a freelance multimedia designer, providing service in: video production, graphic design, photography and web design/development. You may view my portfolio here http://www.mikesimpsondesigner.com/

- Provided email support to mobile gamers. Particularly the top-tier paid players - Diagnosed and resolved issues encountered by app users during gameplay.- Mentored fellow Gaming Support Agents via email interactions to ensure the precision of their responses and adherence to established processes.

- Worked directly with London, Ontario, and Greater Toronto area real estate agents.- Promoted and cross-sold prospective real estate agents on high-quality videography, photography & paid lead generation. - Contacted agents through cold calling, email and social media.

- Developed and implemented strategies to build and grow the app's user and influencer community, driving engagement and fostering a sense of community among users.- Collaborated with cross-functional teams to ensure that the app's community operations are aligned with the company's overall strategy and objectives.- Created marketing material, and ran online/offline campaigns.

- Ideated and created video content to help increase engagement.- Grew their social channels on Instagram and Facebook by sharing videos, memes, and viral articles.- Contacted and successfully onboarded social media influencers to share viral content on their social media channels. This included negotiating CPM rates, payouts, and account management.

- Oversaw all aspects of video production, from conceptualization and script development to shooting, editing, and final delivery for factual and special projects- Managed a team of five video production staff, providing guidance and mentorship to ensure that team members are equipped to produce their best work.- Collaborated with clients and internal stakeholders to develop video content strategy that aligns with the brand's messaging and objectives, providing creative input and… Show more - Oversaw all aspects of video production, from conceptualization and script development to shooting, editing, and final delivery for factual and special projects- Managed a team of five video production staff, providing guidance and mentorship to ensure that team members are equipped to produce their best work.- Collaborated with clients and internal stakeholders to develop video content strategy that aligns with the brand's messaging and objectives, providing creative input and strategic guidance throughout the process.- Continuously monitored and analyzed video performance metrics to gain insights into audience engagement and develop strategies to improve video content and reach new audiences. Show less

- Coordinated the production of video content and collaborate with cross-functional teams to ensure the final product meets the creative vision and aligns with the brand's values and messaging.- Managed video project timelines and budgets, ensuring all deliverables are completed on schedule and within budget.- Maintained relationships with external production partners and vendors, ensuring quality work is delivered and contracts are negotiated.- Analyzed video performance metrics… Show more - Coordinated the production of video content and collaborate with cross-functional teams to ensure the final product meets the creative vision and aligns with the brand's values and messaging.- Managed video project timelines and budgets, ensuring all deliverables are completed on schedule and within budget.- Maintained relationships with external production partners and vendors, ensuring quality work is delivered and contracts are negotiated.- Analyzed video performance metrics and stay up-to-date with industry trends to continuously improve video content strategy and execution. Show less

- Researched and created content to share on Diply's website, and social media channels.- Developed content that aligns with the Diply's voice and tone.- Conducted keyword research to optimize content for search engines and ensure it is easily discoverable by the target audience.- Collaborated with other teams such as marketing, SEO, and design to create compelling content that resonates with the target audience.