Mike Smith Email & Phone Number

Princeton, Il, Us

Illinois Valley

Contributed to a positive sales environment by building and enhancing both commercial and retail customer relationships through effective sales efforts of Bank products and services.Supported and assisted all branches in the sales and implementation of the Bank’s products and services. Worked directly with the development and offering of all the Bank’s products and services to current and prospective customers.Advised management on developing, revising, or eliminating products and services. Suggested recommendations, proposed changes or additions to customer development programs to ensure customer satisfaction and profitability of establishment.Generated leads, to attain new business relationships and product sales. Actively called on customers to promote and sell the Bank’s products and services and cross-sell to existing customers.Actively participated in civic functions and organizations.

Princeton, Il

Lead, direct and coach bank staff to ensure a positive customer experience and deliver outstanding service to every customer, every time. Direct, motivate and coordinate sales activities, branch events, contests, and activities to attain new customer relationships and retain and grow existing relationships. Simplify and enhance the customer experience while delivering outstanding service. Create and maintain a team atmosphere in the branch. Encourage positive morale and personal development to create an atmosphere of communication, service, cooperation and success.Plan, direct, and coordinate electronic business solutions for the bank to maximize the strategic use of electronic services. Those products include business and consumer credit cards, debit cards, gift cards, RDC, cash management, and merchant card processing, which promote and support the Bank’s strategic goals. Serve as a liaison to effectively communicate and represent our community banking philosophy and vision both internally and externally.

Princeton, Il

Managed and direced the Risk Management function for a publically held community bank. Supervised department of 8 officers including Audit, Compliance, Security, Loan Review, BSA and Risk Management.

Princeton, Il

Managed & oversaw $10 million commercial loan portfolio by ensuring customer satisfaction with a high degree of quality. Responsibilites included developing new business relationships and expanding existing relationships. This was achieved by meeting and learning about their business, identify needs, and fill their needs with bank solutions.

Fulton, Il

Managed & oversaw consumer, commercial, and real estate lending responsibilities, cashier duties, audit and compliance functions. Emphasis and focus was to ensure consistent high levels of customer satisfaction. Responsible for developing new business relationships.

Graduate School Of Banking, Banking/Finance

Graduate School Of Banking, Compliance/Ethics/Law

Bachelor Of Arts (B.A.), Business/Accounting/Economics

Activities and Societies: Tennis team, Chair of Mens and Womens Intramural Tennis program,