Mike Stephens Email & Phone Number

Mike Stephens is a Night Life Manager- Body English at Hard Rock Hotel. He possess expertise in hotels, hospitality management, resorts, hospitality, pre opening and 12 more skills.

Listed skills include Hotels, Hospitality Management, Resorts, Hospitality, and 13 others.

• 

  Night Life Manager- Body English

  Hard Rock Hotel

  Nov 2012 - Present

  • Oversee all nightclub operations• Coordinate with all department heads to providing consistent and quality service and brandimage• Generate daily revenue report for analysis and feedback ($30,000-$200,000 nightly)• Attend to customer queries and complaints• Ensure organizational policies are followed, and SOPs are adhered to• Conduct performance appraisal of all employees (70 employees)• Implement and oversee all pre-shift and daily setup procedures• Assign… Show more • Oversee all nightclub operations• Coordinate with all department heads to providing consistent and quality service and brandimage• Generate daily revenue report for analysis and feedback ($30,000-$200,000 nightly)• Attend to customer queries and complaints• Ensure organizational policies are followed, and SOPs are adhered to• Conduct performance appraisal of all employees (70 employees)• Implement and oversee all pre-shift and daily setup procedures• Assign duties and responsibilities to staff on shift as well as managing the following operationalduties:o Schedulingo Payrollo Ordero Inventoryo Health department compliance to maintain A-grade Show less