Involves both actively moderating the support chat sessions held on themix.org.uk and coaching volunteers on shift at the time. Overall responsibility for those sessions, including any safeguarding concerns that arise.

Managing the commenting service on The Mix and the team of volunteers. This involved:Recruiting a pool of volunteers to help run the serviceMaintaining the volunteer rota, putting together both volunteer and team updates and being the main port of call for the volunteersPre-moderating comments left on articles written by The MixResponding to high-priority comments, as well as judging what to approve for public display and what requires further action (eg. safeguarding concerns)Led the process of integrating the commenting service with the helpline service, involving running large meetings and coordinating staff members, as well as being a go-to for information around the integration Line managed a work experience student for one weekOngoing community management duties involving high amounts of user and volunteer engagement. These include:Moderating the discussion boards (the forum on themix.org), involving working towards deadlines of sorts and needing to promptly respond to challenging behaviorResponding to private messages from community members, oftentimes working with them on a particular issue for a prolonged periodRecording service statistics (user figures, for example) and inputting them to a databaseUsing a CMS to manage content on themix.orgUsed Articulate Storyline software to build two e-learning courses Able to use the software at a beginner to intermediate levelSourced prizes for community competitions from various PR agencies using Response Source

Cooking, waiting on tables, restaurant managementInvolved switching between job roles when needed