Mike Sturm Email & Phone Number

Kansas City, Missouri Area

• Work as a leader within the IS Enterprise Applications team implementing, supporting and maintaining CRM, ERP, HRMS, CMS, customer portal, timekeeping, BI analytics, reporting and other enterprise systems• Work with my team, other IS resources, external vendors, 3rd party partners and customer business unit stakeholders to design, develop, implement, upgrade and maintain IS solutions• Work with customer business units, IS management and executive team stakeholders to prioritize and maintain the IS systems road map• Establish and maintain vendor relationships full through project lifecycle, managing vendor issues such as engagement, licensing, invoicing and service issues• Work with customer business units to evaluate and document change requests for IS systems including data modeling, business process mapping and requirements gathering• Fill leadership role in IS SDLC, change management and SLA processes• Project manager for enterprise IS projects, leading intra- and interdepartmental project teams

Kansas City, Missouri Area

Product Release:• Primary automation systems subject matter expert for Customer Service department• Primary advocate for automation systems serviceability to mechanical and electrical engineering• Lead the hardware product defect reduction effort for ScriptPro enterprise by identifying and prioritizing product defects based on CRM data• Project/Program manager for Beta testing of new automation products and hardware product improvements• Project/Program manager for defect remediation for installed base of hardware assetsInformation Systems Projects:• Primary subject matter expert for enterprise information systems and liaison to IS for Customer Service department• Work with all levels of Customer Service department management to plan, prioritize and gather requirements for enterprise information systems change requests • Work with all levels of department management to plan and implement user acceptance testing for all changes to enterprise information systems affecting the Customer Service department• Develop and maintain business intelligence reports for multiple teams within customer service department

Kansas City, Missouri Area

• Team leader for workgroup of six technical trainers• Lead the development of standardized technical training curriculum and assessment materials used to perform technical training for servicing of all ScriptPro products• Lead the development of standardized pre-employment technical aptitude testing used by multiple Customer Service teams to sort and rank employment candidates• Scheduled, assigned and supervised technical training and technical writing tasks and workflow related to cross-enterprise technical training including field service, technical support, installation, manufacturing RMRR, mechanical and electrical engineering, vendor business partners and customers’ technical employees• Scheduled, assigned and supervised Beta tests of product hardware product improvements

Kansas City, Missouri Area

• Developed and implemented assembly level technical curriculum and assessment for training on mechanical, electrical and computer systems for all ScriptPro products for field service, technical support, installation, manufacturing RMRR, other ScriptPro departments, vendor business partner and customers’ technical employees• Developed and implemented Siebel training curriculum for field service, technical support, order management and other Siebel (CRM) and Oracle EBS (ERP) business processes• Created and maintained technical knowledge base documentation used for servicing ScriptPro products • Successfully implemented Beta tests of hardware product improvements

Kansas City, Missouri Area

• Completed independent service-related customer account visits in 38 States and 3 Canadian Provinces• Provided ScriptPro-level service to large and diverse group of robotic and workflow system systems

Bachelor Of Science (B.S.), Biology/Biological Sciences, General

Biology, General