Product-specific owner for the committed Maersk service delivery, performance metrics and improvements across Asia.

1.Build up online dashboard to monitor KPI performance, finalize problems through data analysis, dig out the root causes affecting process coherence and SLA, provide solutions to improve service quality and customer satisfaction;2.Build up internal knowledge bank(IKB) to help internal users well understand business & operation processes and equip capability to serve customer3.Collect the end-to-end IT product demand, output the online and automated process scheme of products from the perspective of business, and promote the implementation of relevant products;4.Build up the end-to-end export & import logistics service process, including inland transportation, domestic (bonded) warehouse, CHB, haulage and destination handling, warehouse distribution, delivery, settlement etc;5.Explore the irrationality of the process and provide optimized solutions; 6.Drive the productivity through methods of O2O system solutions, automation (incl. RPA, etc) ,standardizing processes;7.Monitor project schedule and coordinate resource with stakeholders timely, ensure deliverable results could be completed phase by phase on time

1.Monitor project schedule and coordinate resource with stakeholders timely, ensure deliverable results could be completed phase by phase on time;2.Responsible for 0-1 building up pork supply chain project from raw material procurement, site selection of self-owned factories, manufacture, SKU design, coarse segmentation, segmentation process and quality determination, and new SKU launching; 3.Daily monitor SKU sales volume, GMV, urban penetration rate, attrition rate and turnover, conduct in-depth analysis of SKU with low penetration & volume and high loss, timely adjust SKU capacity and warehouse allocation strategy; 4.Monitor the rate of favorable comments and negative comments of SKUs, deeply analyze the situation of negative comments, finalize the root causes of negative comments and propose improvement measures jointly with production and QC team; 5.Constantly optimize raw material cost, production cost and production process to reduce cost and increase productivity through market research and competitive analysis;

1.Responsible for the continuous process & service improvement within CS processes- OTCX2.Responsible for implementation and evaluation of CEN-driven projects,best practice sharing and replication of projects within Chengdu OTCX and from other sites3.Responsible for governance of task migrations in CS Processes - OTCX4.Responsible for performance monitoring & Tracking in CS Processes5.Assist OTCX Leads through stakeholder management in ensuring execution of relevant projects and process improvements within CS Process Department in order to achieve the site and department targets/Must Win Battles6.Provides the generic customer engagement interface for CS Process with internal customers ( Country Area, Center Departments, Other GSC site counterparts and department stakeholders)

1.Have overall responsibility for global VIP clients Apple & Dell including but not limited to operation excellence with KPI delivery2.To increase productivity of team members with process improvement and coach team members3.To ensure that disciplinary and poor performance issues are dealt quickly and correctly4.To drive continuous improvement initatives across different stakeholders (Customer, OEMs, suppliers and global KA team)5.To ensure team resources are employed in efficient and effective manner at all times6.To provide reporting and analysis related to customer with the market and internal situation as required and agreed.7.To keep good relationship with key accounts to seek business development

1. Perform RFQ to overseas product/pricing desk on behalf of sales, coordinate and collaborate with overseas stakeholders to ensure competitive and sellable solutions and price for sales to maintain and get new business.2. Prepare the handover sheet and rate application with buying/selling rate from product/pricing and also sales/sales manager for CSO to execute according to the standard format to ensure a very good data quality and compliance to the internal IOP of both OCE & AIR job costing.3. Monitor and coordinate cross departments and functions collaboration and meetings on behalf of BEI CO sales team when necessary. Organize weekly business review meetings as BEI CO focal with product team.4. Perform monthly and quarterly sales book-keeping of volume, CM1 and perform quarterly sales incentive pre-calculation for management review.

1. Drive a 4-member team to develop overseas business with overseas agent and keep good relationship with them.2. Follow up and analyze ocean/air freight market for both inbound and outbound cargoes, procurement of competitive suppliers of air and ocean, and provide competitive rates to sales/overseas agent.3. To develop Europe/America businesses and assist to solve problems of both trade lanes.4. Pricing desk for both air and ocean to internal sales and overseas agent.5. To maintain good relationship and follow up with sales lead shipper and consignee to get more potential businesses.6. Assist Overseas BD Manager to deliver a good performance to reach target CM1.

1.To ensure team resources are employed in efficient and effective manner at all times;2.Engage team members to ensure long-term high performance could be delivered;3.Coach team members and ensure them are fully trained with experienced knowledge;4.To increase productivity of team members with process improvement;5.Lead to issue SOP and ensure team members are followed correctly to reach customer satisfaction;6.Monitoring and tracking team performance and take actions when under targets

1. To follow up on arrival notice/shipping orders and correctly process inbound/outbound orders/in line with received timeline and orders/guidelines.2. Prepare arrangement and verify correctness of shipping instructions for booking with agent/carrier, delivery/collection, packing, storage, import/export customs clearance, air/ocean freight process within SOP.3. Feedback to customers and overseas agent on executed activities and incurred charges. Issue correct debit as per sales quotation and invoice to clients, do the charge offs once payment hit bank.4. Ensure customer satisfaction and customer retention by providing timely, friendly and excellent customer service.