A proven organizational leader offers expertise revenue generation, operational excellence, talent acquisition, and workforce development. Excels in generating profit in startup and turnaround settings by decreasing overhead and creating business opportunities. Emphasizes service, capturing loyalty by fostering a positive customer experience.Core Strengths: P&L – Customer Service – Financial Management – Budgeting & Forecasting Human Resources -Program Development & Implementation – Recruiting & Interviewing - Labor Relations – Public/Client Relations - Merchandising – Operations – Project Management – Sales Forecasting & Strategy Training & Development- Select Career Highlights-• Recruited to Lennox Industries to develop and lead a new service organization; integrated 220 repair centers, company, and associated contractors and Lennox dealers into a single organization to launch operations.• Introduced front-line leadership standards and training for 300 companywide managers at Sears; turned around store performance and improved profitability 10%, a $40M gain.• Served as a key member of the founding team for Sears University, launching and managing a new training center in Dallas, TX; drove delivery of self-developed curriculum products for more than 1,000 managers.• Implemented best practices into the Sears service function and was recognized for leading the top rated service region in the company with the second highest ranked customer satisfaction levels nationwide.Specialties: training and development, public speaking, union negotiations, diversity training
Listed skills include Training, Leadership, Team Building, Employee Training, and 46 others.
