Michael Dizon Email & Phone Number

Support the implementation and adoption of layered Airspace Security Solutions, involving drone detection, identification, classification and mitigation.

Provided technical assistance, guidance, and training to end-users of American Well’s web-based and videoconferencing solutions, in order to ensure the best possible customer experience.

Provided oversight on all aspects of the International Aviation Team. This includes customer relations, production operations, accounting, staffing, as well as planning and coordinating activities for the catering and de-catering of private aircraft.Liaised with colleagues at embassies, federal agencies and airport authorities, in order to orchestrate the.

Assisted the IT Operations Manager in ensuring that the company's IT infrastructure and related assets were available 24/7/365.Worked closely with the International and VIP Aviation Catering Manager. Focusing on the logistics, procurement, production and delivery of catering services, for private aircraft. Daily coordination with the global AP/AR team for.

Responded to requests with reasonable rough estimates of impact, time, feasibility and practicality. Assisted clients in evaluating WLAN design and implementation plans, based on survey data and design specifications. Provided second level support for clients by: (A) Interpreting data gathered through site surveys and spectrum analysis.(B) Resolved.

• Led the testing and integration efforts between Checkvideo mobile devices and 3G/4G products, carried by Sprint and AT&T. The CheckVideo product received 2012 ESX (Electronic Security Expo) Maximum Impact award.
• Managed the planning and execution of product testing efforts, including all associated resources to meet committed delivery dates.(A) Assisted Product Managers with developing product specifications, test plans and.
• Continued to assist in resolving escalated support issues.

• Resolved issues routed through the Salesforce ticketing system and issues escalated through the professional services team.
• Resolved escalated support issues. These issues involved atypical scenarios which included client-specific environmental factors, such as EMI, faulty building wiring and defective network devices.
• Provided solid leadership skills with expertise in selecting, training and managing junior-level Help Desk Teams. These teams had been recognized several times in Amazon product reviews for providing exceptional service.
• Designed and implemented training programs for junior team members. (A) Product Certification(B) Pre-installation and post-mortem, project assessment(C) Soft skills
• Leveraged Salesforce as a tool for closing gaps between quality assurance and product support. (A) Synthesize Salesforce reports(B) Identify defect patterns.(C) Correlate customer feedback with deficiencies in the.
• Decreased incident investigation and resolution cycle times, by: (A) standardizing the data capture framework (B) defining and implementing diagnostics workflows (C) defining and implementing response matrices

Ensured the quality and integrity of all software products produced for distribution. Monitors processes and procedures in product development and design under the guidance of the Director of Quality Assurance. I also received the company's "Chain of Excellence Award", in this position.

I was responsible for providing multiple levels of technical support based on the client's SLA. I worked with Virginia Office of Children's Services county supervisors, in ensuring that $200M in distributions from the CSA (Comprehensive Services Act) fund pool were accurately tracked and recorded. I received the company's "Chain of Excellence Award", in.

Implemented and supported small scale corporate networks for several local businesses.

Bachelor Of Science, Computer Networking

Bachelor Of Science, Computer Applications