Passionate about helping organisations and individuals achieve their potential. - Key strengths in programme and project management; business and systems analysis; relationship building and management; influencing and persuading; leading and managing; while involving staff, colleagues and stakeholders along the way. - A fluent French speaker with a basic knowledge of Spanish. - Certified Practitioner of Neuro-Linguistic Programming (NLP) - Certified NLP Coach - Certified Practitioner of Time Line Therapy.An experienced Leader, Programme and Project Manager and Business Relationship Specialist with over 20 years experience in IT and Service Management in the telecommunications industry, the utilities sector and in government.Specialties: - Coaching and Mentoring;- Programme Management, Project Management; Technical Delivery Management- Agile Delivery Management; - Engagement and Demand Management; - Business Relationship and Account Management; - Process Analysis, Definition and Improvement; - Business, Systems and Data Analysis- Product and Supplier Evaluation; - Supplier Management; - Team Leading; - Problem, Incident and Change Management; - Consultancy; Continuous Improvement and Quality Management.