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With over 20 years of Disney experience, Mike Donnelly is a recognized expert, keynote speaker, facilitator, trainer and consultant in the principle of building successful workplace cultures that ultimately improve the bottom line.Mike focuses on customer service, customer experience strategy, leadership development, new hire orientation, training and workplace culture. Through his firm, Donnelly Effect, LLC, he is a Contract Trainer for Disney Institute, and has consulted, designed and implemented customer experience strategy with some of the largest organizations in the healthcare, government, national security, aviation and automotive industries. Donnelly Effect is home of the exclusive "World-Class Workshop" series and offers consulting services and keynote addresses to audiences of all sizes and industries.
Donnelly Effect, Llc
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Chief Experience OfficerDonnelly Effect, Llc Sep 1997 - PresentMike's expertise is highly sought after as a result of his experience creating and presenting behavior-based content as well as facilitating business development programs. He leads an expert team and synthesizes their extensive experience to help organizations build high performing service cultures. His number one client for several years remains Disney Institute where he is a contracted facilitator of Disney development for organizations throughout North America.Mike is uniquely qualified as a trusted advisor because of his foundation of varied, first-hand experience, and ability to effect positive, sustaining change within organizations. Since 1990 he has presented to over 75,000 people worldwide. His infectious personality, engaging and humorous facilitation style, and ability to connect with people at all levels of the organization make him highly effective and an audience and client favorite.
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Disney Institute Contract FacilitatorThe Walt Disney Company 2006 - Dec 2020North AmericaLeveraging almost a decade of Disney experience to facilitate Disney development strategies and practices to organizations across North America on behalf of the Disney Institute. -
Director Of CulturePapa John'S International 1995 - 1997Mike was recruited by the fastest growing pizza company in the nation- Papa John's International. During his tenure with Papa John's, Mike worked with Founder and CEO John Schnatter to design and implement programs that communicated the culture of a company growing at the rate of 40% per year. As the Director of Culture, he designed the cultural standards, redesigned the selection and hiring process and developed new employee orientation while the company experienced their Initial Public Offering and international expansion. -
Casting-Employment Interviewer, Dmdp, Food And Beverage ManagerThe Walt Disney Company 1986 - 1995Lake Buena Vista, FlMike began his Disney career on the College Program as a skipper on the world-famous Jungle Cruise in the Magic Kingdom at the Walt Disney World Resort before embarking on the Disney Management Development Program. There, he learned and put into practice the Disney approach to people management and quality service. Mike served in a variety of leadership roles at Walt Disney World, including food and beverage operations management, the WDW Casting Center (hired thousands of cast members for various roles throughout the resort), guest relations and facilitating company orientation for newly hired cast members.
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Frequently Asked Questions about Mike Donnelly
What company does Mike Donnelly work for?
Mike Donnelly works for Donnelly Effect, Llc
What is Mike Donnelly's role at the current company?
Mike Donnelly's current role is Culture & Customer Experience Expert, Consultant, Keynote Speaker, Trainer, Author.
What is Mike Donnelly's email address?
Mike Donnelly's email address is mi****@****ers.com
What is Mike Donnelly's direct phone number?
Mike Donnelly's direct phone number is (855) 553*****
What schools did Mike Donnelly attend?
Mike Donnelly attended Rochester Institute Of Technology.
What skills is Mike Donnelly known for?
Mike Donnelly has skills like Training, Leadership, Customer Service, Leadership Development, Public Speaking, Management, Business Strategy, Strategic Planning, Hiring, Team Building, Management Consulting, Strategy.
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Mike Donnelly
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Mike Donnelly
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Mike Donnelly
Global Consumer Brand & Sports Marketing Leader | Brand Positioning & Management | Innovation, Growth & Transformation High-Performance Teams | Customer Experience | Driving Wholesale & Retail Strategic GrowthPortland, Or
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