Mike Egan Email & Phone Number

Texas, United States

Texas, United States

Atlanta, Georgia, US

San Francisco, California, US

On Deck Customer Success (ODCS) is a highly selective community and brain trust of world-class CS experts in SaaS. ODCS Fellows build customer-centric cultures and maximize their leadership potential through professional development and a trusted peer network.

New York, New York, US

The Catalyst Coaching Corner is an application-based coaching program that pairs people aspiring to break into Customer Success or elevate their CS career with experienced CS Leaders for monthly coaching sessions

Toronto, Ontario, CA

Toronto, Ontario, CA

Customer Success and Experience executive, leads global customer-facing teams (Customer Success, Scientific Onboarding/Training, Scientific Customer Support and Services, Customer Strategy and Operations) for a hyper-growth technology provider the pre-clinical R&D healthcare. Backed by F-Prime and Google’s AI fund, Gradient Ventures, BenchSci uses machine.

Plano, Texas, US

Lead global Customer Success, Client Account Management, On-boarding, Professional/Managed Services, Customer Training, Onshore/Offshore Web Design, and Strategic Accounts teams in an extremely dynamic and fast-paced SaaS based agile development environment. - Re-built underutilized Customer Success and Professional Services organization from the ground.

Plano, Texas, US

Owned our largest sports National Governing Body Accounts.

Responsible for growing, managing and growing Corepoint’s installed base of over 500+ healthcare provider customers in the US, Canada and the UK. Consistently exceeded 100% of sales quota attainment for existing accounts to $3M+. Focused on maximizing and growing existing business through continued adoption and account penetration. Personally responsible.

Frisco, TX, US

IT infrastructure including all network, hardware, software and security architecture for a growing healthcare IT company

Addison, TX, US

• Built and managed software quality assurance team from the ground up and revamped software development processes; Directed the activities of a geographically dispersed team of QA and Automation Engineers assessing.
• Increased test coverage by 40% across software releases from 2007 through 2008
• Created frameworks for Localization and Test automation to address key business needs and decrease time to market (Reduced regression time by 40%)
• Developed metrics to gauge team and process improvement effectiveness across 4 Major and 6 minor development cycles
• Drove the re-work of a cross-departmental change management process streamlining issue processing time

Franklin, TN, US

• Implemented new structure for the customer service operations team; improved hospital deployment and implementation process workflow and defined new standards in customer support and service; Directed onsite.
• Implemented project management structure for customer operations leading to new project deployment procedures and decreasing overall implementation time by over 20%
• Directed the activities of 7 geographically dispersed Implementation teams managing 5-10 concurrent engagements at any given time
• Implemented enterprise change management process along with new organization-wide issue tracking system to address issue turnaround time and quality at customer sites

Franklin, TN, US

• Rebuilt the software quality assurance team as Hands-on technical manager from the ground up; Implemented test automation and new SQA process to decrease time to market for critical product releases; Created and.
• Added test automation framework decreasing regression timeframe by 50% without adding additional staff
• Managed internal corporate IT group including infrastructure personnel for internal network, hardware and software management
• Delivered 3-4 major version releases annually in a hybrid development environment (.Net, SQL, C++, C# environment)
• Primary decision maker for test automation, test management, and defect tracking tool selection and implementation (Compuware QA Center Enterprise Edition, Serena Team Track, ApTest Manager)

Mountain View, California, US

• Worked with tightly integrated software development team to deliver financial and tax software product line.
• Tested releases of 15 software programs annually and worked closely with development to improve overall product quality and reduce unplanned issues.
• Focused testing efforts in user interface, connectivity and overall functionality of critical projects
• Created test automation scripts using Rational Robot and internally developed tools
• Responsible for maintaining standards for software performance
• Supported a customer base of over 30,000 production users

Master Of Business Administration - Mba Candidate

Bachelor Of Science, International Economics