• Lead customers through the onboarding process and provide ongoing support as they interact with Kalderos products that optimize and comply with the Medicaid Drug Rebate Program (MDRP) and the 340B Drug Pricing Program• Minimize customer escalations through proactive account monitoring and stakeholder engagement• Engage customers and work alongside our product, sales, data management and design teams as a subject matter expert (SME) to ensure full adoption and high utilization of Kalderos solutions to achieve optimal business value• Maintain a clear understanding of customer success criteria and goals achievement and align with Kalderos objectives and key results • Analyze data and reporting regularly to ensure quarterly objectives are met• Troubleshoot and solve issues that arise among various drug duplicate discount stakeholders• Routinely host meetings with customers and internal stakeholders for status updates and business reviews• Report and monitor success through key metrics presented in business reviews and customer satisfaction survey results• Raise critical customer concerns and work with design, product, and data management teams to resolve key issues in a timely manner• Build and maintain intra-departmental workflows• Solicit customer feedback, identify process improvement opportunities, and recommend system enhancements• Identify opportunities to build greater efficiency and effectiveness into critical execution activities

• Serve as the primary contact to clients and brokers for daily clinic operations, questions and customer service • Manage operation details involved in product sales, implementation and ongoing account management • Create monthly, quarterly, and annual reports showing trending utilization year over year. • Collaborate with numerous departments internally including but not limited to marketing, sales, claims, and legal while working on requests for proposals, new sales implementation, and clinic retention. • Work with a diversified book of business ranging from national accounts to public sector groups. • Responsible for facilitating quarterly communications campaigns that promote each clinic by providing topics, proofing content, and ensuring materials are distributed correctly.• Work jointly with clinic operations to ensure each clinic functions appropriately day to day. • Represent HealthPartners by assisting in employee open enrollment meetings, client health fairs, and back to school events. • Manage a book of business containing 7 onsite clinics.

• Serve as the primary contact to clients and brokers for daily plan administration and customer service • Manage operation details involved in product sales, implementation and ongoing account management • Collaborate with numerous departments internally including but not limited to Underwriting, Product Management, and Marketing while working on client renewal proposals, new sales, and client retention• Responsible for inputting client insurance benefits into the HealthPartners database, submitting plan documents, and respond to client and/or broker requests in an accurate/timely manner • Represent HealthPartners by assisting in employee open enrollment meetings, client insurance meetings, and wellness committee meetings.

• First line of contact for members and providers• Maintained 90% caller efficiency • Handled calls on FSA questions on the specialized FSA line • Mentor new hires going through the Member Services training program• Collaborate with appropriate HealthPartners representatives to best assist members• Utilize analytical problem solving skills to resolve complex/escalated member requests • Provide excellent customer service to our members and providers