Michael Rodriguez Email & Phone Number

Crestwood, Il, Us

Chicago, Illinois, United States

Oak Forest, Illinois, United States

Specializing in...• Leadership Development• Keynote Speaking• Leadership Coaching, Executive Coaching, Group Coaching• Professional Development

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

• Major Projects o Planned and executed the successful migration of files from DropBox to SharePoint.o Planned and successfully implemented Microsoft Teams for several collaborative departments.

Greater Chicago Area

• Primary point of contact for senior leadership, managers, departments, vendors, and technology partners.• Provide solutions for strategic initiatives within organizations.• Conduct training for newly implemented technologies.• Major Projects – New Life Community Churcho Oversaw and contributed to the successful migration of local server file shares to SharePointo Oversaw and contributed to the successful migration of staff from local hard drive storage to OneDriveo Oversaw and contributed in the technical implementation of 4 new successful location launches in the Chicagoland area.

Greater Chicago Area

Account Executive/ Account Manager 8/2017 - 2/2018 Interim Service Manager/ Account Manager 11/2016 - 8/2017 Account Manager (11/2015 – 11/2016) Client Services Manager (1/2015 – 11/2015) Summary of responsibilities Responsible for growth and retention of existing customer base. Responsible for attracting new clients. Chicagoland team manager, responsible for overseeing service for existing accounts, and projects for existing and new business accounts. vCIO for an array of companies in a variety of industries from non-profits to construction companies. Perform annual business reviews with customers. Review current technology and make recommendations based on business needs of customers and technology suited Manage projects of a multitude of scopes, length, and budgets. Research, recommend and provide feedback on technology solutions both internally and to customers. Liaison between client and Common Sense Solution's technical staff. Major projects: Oversaw and contributed to an Office 365 migration for a non-profit client. Oversaw and contributed VOIP implementation for customer at a brand new facility. Oversaw low voltage and technology redesign for customer in an existing facility. Scoped and oversaw a cloud migration for an existing client from an on-premises environment. Subject matter expert for VOIP systems. Resource for technical escalations

• Oversee day-to-day technical operations in a more than 400 user environment, including all in-house hardware, software and support.• Primary point of contact for senior leadership, managers, departments, vendors, and technology partners.• Provide leadership for the development of departmental policies and procedures designed to guide the department’s activities.• Successfully contributed and oversaw the technical implementation of a brand new $23,000,000 facility along with 3 other satellite locations.• Manage contract renewals with telecommunication carriers (MPLS, DSL, Cable Internet), software (including Microsoft SA, VMWare, VEEAM, and Citrix), and hardware (including HP LeftHand SAN Nodes, HP DL380/560 Hosts, Cisco SmartNet contracts)• Contributed or oversaw various stages of Electronic Medical Record implementation, including initial install and subsequent upgrades.• Major projects: o Disaster Recovery implementation (ongoing). o Oversaw the implementation of a gas generator for guaranteed data center uptime. o Oversaw and contributed to new Nimble SAN implementation for the purpose of providing more IOPS for EMR upgrade. o Oversaw and contributed to upgrading EMR to meet Meaningful Use stage 2 requirements (GE Centricity Practice Solution 12).

- Installed and configured network hardware (switches and routers), network administration software and WAN circuit extension for retail kiosks on site at various geographic locations.- Provided level I front-line desktop technical support.- Carried out a network configuration migration from a peer-to-peer architecture using Windows 98 to a true client / server architecture using Windows 2000 Server.- Provided technical support of the network server and clients, workstation and application software both via telephone as well as on-site when required.

Bachelor Of Applied Science - Basc, Behavioral Sciences, 4.0 Gpa

Associate'S In Applied Science (Aas) Networking Systems And Technology, Computer Networking Systems

Graduated with High Honors

Education record

Education record