Michael Hannigan Email and Phone Number
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“Impacting corporate profitability, productivity, and competitive performance through skillful alignment of technical resources with enterprise mission is one of the many ways”.Hello! I am Michael Hannigan and I have extensive experience in planning IT infrastructures and managing technical operations. My career accomplishments consist of outstanding experience in designing and implementing technology programs, developing product and service requirements, and analyzing strategies and processes to facilitate improved operations and efficiency. I have an ability to solve problems, using Sigma style techniques. I have proven skills in developing tracking processes and procedures for deliverables and releases, establishing best practices for the business systems, and providing support among multiple pillars with overlapping and conflicting priorities and strategies.I have demonstrated experience in analyzing the systems and working directly with clients and management to define system requirements, design and propose solutions, configure the software, and train employees.The companies I’ve made a positive impact at includes DXC Technology—my prowess is not limited by industry or company type.I tackle life and career management scenarios with meticulous strategies based on my expertise in the following areas:Technology Migrations & UpdatesImplementation of Cloud TechnologiesProcess ImprovementChange ManagementBudget and Business AdministrationStaff Development and GrowthWhile others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved!Please feel free to contact me at mikehannigan@gmail.com with any thoughts, comments, or questions about my work—I’m always interested in making new professional acquaintances.
Dxc Technology
View- Website:
- dxc.technology
- Employees:
- 83579
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Global Account Delivery Executive - AholdDxc Technology Apr 2017 - PresentNorth CarolinaAs a Global Account Delivery Executive, where I supervise a team of 100+ onshore and 900+ offshore resources to ensure the provision of service excellence in the Workplace and Network delivery across the world while reducing costs through implementation of innovative solutions. I oversee the distribution of complex and integrated service desks and delivery of contractual and SLA support for contracted services by travelling world-wide.My biggest achievement in this role is that I enable client in managing incidents, implementing changes, investigating and resolving problems, maintaining assets, and ensuring 3rd party connectivity to their tools by implementing global Information Technology Service Management while leading a team.The following are highlights of the value I brought to DXC Technology:☛ I directed the project to oversee a global 30,000-unit PC refresh from conception to completion by staying within budgets and stringent deadlines that resulted in reduction in CAPEX.☛ I formulated a 36-month rolling refresh process to leverage leased assets and participated in an ongoing refresh process of 80,000 PCs and executed it within three years.
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Director - Account Delivery SabreDxc Technology May 1990 - PresentRemoteCurrently, I’m working in DXC Technology as a Directory Account Delivery, where I manage a team of 200+ onshore and 500+ offshore resources to ensure the provision of service excellence in the Hosting, Applications, and Network delivery across the world while reducing costs through implementation of innovative solutions. I oversee the distribution of complex and integrated service desks and delivery of contractual and SLA support for contracted services by travelling world-wide.My biggest achievement in this role is that I enable client in managing incidents, implementing changes, investigating and resolving problems, maintaining assets, and ensuring 3rd party connectivity to their tools by implementing global Information Technology Service Management while leading a team.
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Global Account Delivery ExecutiveHp Enterprise Services Jan 2012 - Mar 2017Raleigh-Durham, North Carolina AreaCurrently, I’m working in DXC Technology as a Global Account Delivery Executive, where I supervise a team of 100+ onshore and 900+ offshore resources to ensure the provision of service excellence in the Workplace and Network delivery across the world while reducing costs through implementation of innovative solutions. I oversee the distribution of complex and integrated service desks and delivery of contractual and SLA support for contracted services by travelling world-wide.My biggest achievement in this role is that I enable client in managing incidents, implementing changes, investigating and resolving problems, maintaining assets, and ensuring 3rd party connectivity to their tools by implementing global Information Technology Service Management while leading a team.The following are highlights of the value I brought to DXC Technology:☛ I directed the project to oversee a global 30,000-unit PC refresh from conception to completion by staying within budgets and stringent deadlines that resulted in reduction in CAPEX.☛ I formulated a 36-month rolling refresh process to leverage leased assets and participated in an ongoing refresh process of 80,000 PCs and executed it within three years.☛ I successfully controlled SLA performance penalties by establishing guidelines for the teams and ensuring proper execution of service level agreements that resulted in reduction in penalties by 99%. -
Account Delivery ExecutiveHewlett-Packard Oct 2009 - Dec 2011Winston-Salem, NcThroughout my career as Account Delivery Executive in DXC Technology, Currently, I expertly managed the project to build a Greenfield data center and transferred 400 servers from the old center in six months. I virtualized and refreshed 350 servers, redesigned manufacturing network to eradicate downtime through hardware modernization, and implemented a hardened Intrusion Detection / Prevention System.The following are highlights of the value I brought to DXC Technology:☛ I facilitated remote North American users by refreshing 2500 laptops to Windows in just two months and monitored and refreshed 3000 desktops, including transforming from XP to Window 7 in less than four months.☛ I renovated service desks and reduced average handle time that resulted in securing first call resolution status. ☛ I mitigated redundant operational staff by 20% and maintained 100+ strict service level agreements.☛ I tracked record of outsourcing contracts with clients to ensure timely renewal before expiry period.
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Coe Sub-Taxonomy OwnerEds, An Hp Company Jan 2009 - Oct 2009Greater Detroit AreaThroughout my career as Sub-Taxonomy Owner Non-real time Systems in DXC Technology, I successfully accumulated application taxonomy from 1500 regional applications to 200 global applications. I designed detailed taxonomy roadmap to facilitate the elimination of the original application suite as duplicate by 38%. I developed and deployed “follow the sun” support model to reduce overall support cost.
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Asia Pacific Global Support LeaderEds Jan 2008 - Dec 2008Shanghai City, ChinaWhile working as Asia Pacific Global Support Leader in DXC Technology, I introduced and implemented ITIL process to determine service strategy, service design, service transition, service operation, and continual service improvement.The following are highlights of the value I brought to DXC Technology:☛ I migrated 173 applications from geographically disparate centers across the world to the Shanghai support center by developing procedures.☛ I built overall manufacturing center with complete and robust automation and created a center of expertise to global support applications.
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It Launch MgrElectronic Data Systems Jan 2006 - Dec 2007Rest Of Guangxi, ChinaWhile working as IT Launch Manager in DXC Technology, I collaborated with teams from China and North America in the implementation of common architecture. Delivered bilingual production systems by restricting all in-house and contract labor. I integrated legacy mainframe materials systems to the SAP ERP system and implemented automated monitoring tools for a local team in ensuring maintenance of the systems.The following are highlights of the value I brought to DXC Technology:☛ I initiated and implemented quality and continuous improvement to complete all deliverables by staying within budgets and stringent deadlines.☛ I designed and developed state of the art data center, deployed local Level 1 support team, and integrated with global support groups.
Michael Hannigan Skills
Michael Hannigan Education Details
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Project Management -
Political Science
Frequently Asked Questions about Michael Hannigan
What company does Michael Hannigan work for?
Michael Hannigan works for Dxc Technology
What is Michael Hannigan's role at the current company?
Michael Hannigan's current role is Principal - Account Delivery at DXC Technology.
What is Michael Hannigan's email address?
Michael Hannigan's email address is mi****@****ail.com
What is Michael Hannigan's direct phone number?
Michael Hannigan's direct phone number is +133676*****
What schools did Michael Hannigan attend?
Michael Hannigan attended Niagara College, Capella University, Brock University.
What skills is Michael Hannigan known for?
Michael Hannigan has skills like It Outsourcing, Ito, Outsourcing Management, Service Delivery, Itil, It Service Management, Service Management, It Operations, Incident Management, Outsourcing, Bpo, Service Improvement.
Who are Michael Hannigan's colleagues?
Michael Hannigan's colleagues are Marina Taran, James Littlehales, Richard Hescott, Ross Grant, Georgi Vassilev, Syed Gous, Rick Van Diemen.
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