Michael Hardy is a small business owner and author of a fun-loving publishing outfit covering topics of the Upper Thumb of Michigan. Starting in 2009, he has authored over 400 articles covering an eclectic range of content involving environmental issues, renewable energy, agriculture, the impact of climate change, and fun things to see and do in the Thumb and the Great Lakes region. He has established a loyal base of 45,000 visitors per month to his site. Mike is a retired manager of sales & marketing systems at FCA US LLC, an automotive manufacturer. He has held positions responsible for managing projects in Customer Identity Management, Search Engine, ChatBots, Marketing Brand and Owners Sites, Mobile Applications, Content Delivery Networks, Software as a Service, gTLD (ICANN), Cloud Computing and offshore development with various environments. He has a background in network management, network analysis (traffic & tariff), wireline and wireless carrier networks. He is a patent holder of a network management software application and has authored for publications in the network management field. Mr. Hardy has also held positions at the Michigan Public Services Commission and Electronic Data Systems.Specialties: Web Content Accessibility Guidelines, (WCAG), Adobe Experience Manager and Analytics, Customer Identity Management, ChatBots, Gigya, LUIS, gTLD, ICANN, Mobile Enterprise Application Platform, MEAP, Kony Solutions, Adobe AEM, Content Delivery Networks, Akamai, ITIL Foundation, SNMP, Telecommunications, Telephony, CDN, Domain Brand Management, Budget Formulation & Control, IT Infrastructure, Network Design and Traffic, RFP Process and Contract Negotiation.