Driving Machine Learning Solutions leveraging Billing and Account Data, Predictive Modeling and Applied ML Development

Technology Solutions Manager supporting an AI/ML DevOps Team - leveraging my integrated development, product management, operations and technical experience to deliver AI solutions to enhance the industry leading 5G T-Mobile platform and our wonderful customers.

• Experienced Program/Project Manager with 30 years of hands-on leadership experience spanning programs, products, projects and operations • Diverse management background with keen ability to create vision and strategies to deliver results and ROI • Skilled at leading teams, mentoring team members, motivating others to achieve results, and creative problem solvingSKILLS • Project, product, & program management• Agile & waterfall methodologies• Process… Show more • Experienced Program/Project Manager with 30 years of hands-on leadership experience spanning programs, products, projects and operations • Diverse management background with keen ability to create vision and strategies to deliver results and ROI • Skilled at leading teams, mentoring team members, motivating others to achieve results, and creative problem solvingSKILLS • Project, product, & program management• Agile & waterfall methodologies• Process improvement• Business, system & software implementation• Start-ups, migration & shut-downs• System integration & configuration• Business & requirement analysis• Solution design• Operations & quality management• Training, mentoring & development• Change management• Continuous improvement• Budget management & Profit/Loss• Risk analysis & mitigation• Issue & conflict resolution Show less

Responsible for all aspects of development of system solutions for CenturyLink’s wholesale channel including strategy, requirements management, scrum and agile support, testing, release management, help desk and governance. • Developed detailed project plans for complex projects for portal UX, conversion, integration, work flow, sales support, service delivery and billing applications• Managed development and execution of User Acceptance testing for monthly releases.• Drove… Show more Responsible for all aspects of development of system solutions for CenturyLink’s wholesale channel including strategy, requirements management, scrum and agile support, testing, release management, help desk and governance. • Developed detailed project plans for complex projects for portal UX, conversion, integration, work flow, sales support, service delivery and billing applications• Managed development and execution of User Acceptance testing for monthly releases.• Drove solutions as Product Owner in daily scrums and bi-weekly Agile sprints providing requirements, acceptance and resolving issues.• Managed post-warranty issue resolution• Coordinated transition of all development to training and business organizations• Managed documentation preparation and liaison with external electronically bonded customers.• Contributed as a member of the UX team for customer, sales and operational portals Show less

Managed multiple Software development teams of 30 to 300 employees. Responsible for several disciplines including network management and traffic collection, data product service delivery and federal billing systems,

Developed both IT and Customer Premise Equipment Solutions supporting the federal market including the FTS200 Program

Project managed Financial and Personnel Systems conversion and application initiatives through the software development life cycle.