Mike Viola Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

San Francisco, California, United States

United States

Greater Denver Area

Collaborate with executives and stakeholders across the CU Campus System to identify new solutions, align business strategies and source IT products and services more efficiently.

Greater New York City Area

• Promoted in Q4 2012 to Senior CSM, reporting directly to the Operations Manager and C-level Executives. Trained, managed and led a team of Account Managers while retaining previous job duties.
• Established a proven track record of over fifty successful technical projects varying in scope and budget from small, fast-paced infrastructure upgrades to large-scale infrastructure and platform rollouts, including.
• Initiated creation of Account Manager training materials and led training sessions and team meetings.
• Interviewed potential candidates for Operations and Network Administrator roles, and provided feedback and recommendations to Chief Decision Makers.
• Collaborated with Department Heads and C-level Executives to develop policies and procedures designed to maximize productivity and efficiency for the Company as a whole.

Greater New York City Area

• Accrued company’s most valuable portfolio of twenty marquee clients comprising 30+% of company’s yearly revenue through enthusiastic application of account/project management and relationship building skills.
• Prepared and presented project proposals and cost-benefit analyses designed to facilitate decision-making with an emphasis on promoting network health, scalability, and efficiency.
• Consulted key decision makers to determine client needs, and translated needs into technical terms. Set and actively managed client expectations.
• Directed technical teams and third-party vendors; supervised progress of multiple projects while effectively navigating staff availability and skill-levels, budgetary awareness, scope creep and tactical matters.
• Achieved highest percentage of positive client reviews in voluntary customer feedback surveys.

Greater New York City Area

• Promoted in Q4 2010 to Network Administrator Level II following superior performance, persistent leadership and technical aptitude in quickly mastering complex concepts.
• Trained and educated Level I Network Administrators while serving as an escalation resource.
• Developed and maintained an in-house ticketing system utilizing Visual Basic and MySQL.

Greater New York City Area

• Deployed, maintained and protected a wide spectrum of client-specific network solutions for upwards of 200 clients with associated network configurations.
• Independently created a document analyzing company’s ticketing system and workflow, which became the blueprint for several procedural changes and improvements yielding better response and uptime.

Greater New York City Area