Operations Lead
CurrentAs the Operations Lead, I oversee the Team Leads, the Creative Lead, and the Operations Technical Lead. My goal is to ensure our project delivery approach is effective and consistent across teams and maintain project profitability while focusing on customer service, support, and client satisfaction. I address operational and team issues and regularly audit our tools. My duties include resource planning and managing incoming projects. I assist with identifying hiring needs, updating the hiring process, and managing internships. Additionally, I conduct market analysis on wages, compensation, and benefits. I continuously update and review our processes, training the team, and seeking opportunities for process automation. Prioritizing team growth through health exercises, 360 feedback, managing new hires, ongoing team feedback, and tracking developer growth remains a top priority.