Michael Laws Email & Phone Number

Campbell, Ca, Us

Campbell, Ca, Us

Redwood City, Ca, Us

Manage the day-to-day efforts of the DevOps team and provide architectural direction for a global IoT platform, with leading-edge customers with presence in over 100 countries. Responsibilities include managing operational processes and technologies; providing product direction and insights for operationalization; productization of systems management, DevOps processes and automation; managing performance against SLA; global infrastructure design and deployment, 24x7x52 operational support.Aligned priorities between executive leadership and teams to provide architecture direction, ensure successful customer implementations, and manage customer service level expectations. Interfaced directly with high-visibility accounts.Introduced DevOps and Infrastructure-as-Code concepts using tools like Git and BitBucket, Rundeck, Ansible (and Tower), Docker, Terraform, Packer, and Serf to fully automate infrastructure lifecycle, including Arrayent services, network infrastructure, Cassandra, Kafka, RabbitMQ, HAProxy, InfluxDB, and Elasticsearch in AWS and private infrastructures. Developed and maintained Docker containers, Ansible roles/playbooks, Terraform configurations, and various scripts and tools.Deployed and managed Cassandra (DSE 3.x/4.x – Cassandra 1.2/2.0/2.1) production clusters across private infrastructure and hosted solutions like Instaclustr and Datascale.io.Designed and deployed a global service monitoring solution leveraging Icinga, RSyslog, Collectd, cAdvisor, Graphite, Librato, PagerDuty, and Elasticsearch to monitor 10 data centers and 1000+ containers and VMs, and provide search capabilities on 100+ million data points per day and 100+ billion per year.Led global network engineering efforts, including architecture, cloud infrastructure, BGP peering and Anycast engineering, Linux network stack tuning, and service provider relationships including managing Arrayent’s direct IP and AS number allocations.

Founded Applied Infrastructure, providing technical program leadership, product management consulting, contract systems architecture and development, and tools that promote best common practice for IT and infrastructure management. Now primarily an entity for open-source community activity.

Pleasanton, Ca, Us

Directed the technical efforts of an established mobile media and telecommunications company specializing in mobile advertising, mobile retail applications, and retail analytics. Responsibilities include product management and development, custom software/hardware design, data analytics and reporting, network operations and availability, and national deployment. Managed integration, deployment, and ongoing technical relationships with major accounts.Designed and prototyped an enhanced loyalty platform integrating mobile messaging, shopper location, and historical data to distribute media to mobile devices in the store (MySQL, PHP 5, Java, AJAX, Bluetooth).Engaged with major CPGs, grocery retailers, and youth apparel retailers to gather and document product requirements, coordinate technical resources, and manage deployments to completion.Acted as Product Manager for Intera's next-generation OSS platform while leveraging an offshore team for development resources. Analyzed business processes, costs, field resources, contracts, and KPIs to identify and optimize key areas of the business using mobile technologies such as mobile surveys, GIS, GPS, route optimization, and incident prioritization algorithms to rebuild an aging voice services business.Operationalized BI into daily KPI reporting, leveraging existing business data spanning approximately 8 years and hundreds of millions of records of data.

San Jose, Ca, Us

Responsible for all network infrastructure initiatives for a retail RFID/wireless solutions provider. Performed day-to-day management of corporate infrastructure, security, and policy while defining network-related product requirements, including infrastructure topology, management interfaces, and deployment strategy. Managed relationships with deployment teams, customers, distributors, and associated accounts. Managed emerging hardware and software product initiatives through prototype, development, and production. Authored technical documentation and specifications for product development, customers and partners.Introduced, designed and managed product development of a Linux-based appliance for retail applications. The appliance simplified development, deployment, and support, simplified customer integration, and reduced infrastructure costs by 50% over less-integrated solutions.Developed and managed deployment with details ranging from engagement to staging and wiring to deployment, verification, and support of complex, proprietary wireless infrastructures in customer locations throughout the United States. Enlisted 3rd-party services for national roll-out.Designed and developed the software configuration management infrastructure for the Altierre Access Point, an embedded Linux-based proprietary access point. Access point management was simplified by automating eCos RedBoot configuration via user-mode Linux, TFTP firmware updates, and flash partitioning for both volatile and non-volatile data on the Arcom/Eurotech VULCAN SBC. Developed and personally managed the official firmware build/release process.Implemented a continuous integration automated build platform for Java software development and testing. CruiseControl, CVS, Apache Ant, Apache Tomcat, and various custom build scripts were deployed as part of the build system.Managed a staff of two system administrators and three mechanical engineers.

Us

Responsible for the day-to-day management of the division’s information systems and infrastructure including development, evaluation, and production environments.As a member of the product management team, helped define product features and functionality. As Deployment Manager, interface with customers to manage the deployment of Lightbridge GroupTalk™ and AOL’s AIM® Voice Conferencing by Lightbridge.Managed the IT and product development CAPEX budgets.Managed the deployment of Lightbridge GroupTalk and AOL’s AIM Voice Conferencing ASP infrastructure. Designed network infrastructure (F5 BigIP, Cisco, load-balancing, fault-tolerance, deployment strategy), voice systems architecture, and high availability and production management strategy to exceed service level expectations and achieve 100% service availability.Managed the operation and maintenance of infrastructure systems including Carrier Access DS3 multiplexers, ADTRAN OPTI-3 multiplexers, NMS Communications CompactPCI hardware, RedHat Enterprise Linux, SPARC/Intel Solaris, JBoss Application Server, Nuance text-to-speech software, and Oracle 9i databases.

Developed and managed corporate information services infrastructure, products,and services.Worked with product management to define the operational requirements for Altawave's products and services, designed to interoperate with BSS/OSS systems in complex mobile carrier networks and infrastructures worldwide (incl. Verizon Wireless, AT&T Mobility, Alltel, British Telecom, Deutsche Telekom, France Telecom/Orange, NTT DoCoMo).Organized and led security, and deployment planning; designed, verified, and defended high-availability, carrier-grade, network architectures; worked hand-in-hand (often on-site) with Verizon Wireless engineers to successfully deploy Altawave’s first service provider implementation, supporting 1MM+ active subscribers with 5-nines uptime and scalability to 30MM subscribers.Designed and developed rich deployment and verification scripts (PERL, KSH, BASH) to ensure repeatable and functionally correct carrier deployments of Altawave's technology stack (IBM WebSphere AS 3.5/4.0, IBM DB/2, Oracle 8, Sun Solaris 8, Sun Netra servers)Designed and developed mobile applications in PERL to showcase Altawave's mobile technology, interfacing with Microsoft Active Directory and other enterprise information systems.Established and managed Altawave's IT organization; developed, socialized, and published Altawave's IT policies and procedures; managed one excellent full-time employee.

Arlington, Virginia, Us

Directed the technical efforts of the Brigade information services organization and managed the Brigade Automation Office.Led the infrastructure design and capacity planning efforts for highly available, mission-critical networks supporting 2000+ local and remote personnel across two continents (US and Asia) using commercial hardware and software (Cisco 2500/4000-series routers, BGP4, EIGRP, Sun Solaris 2.6 and 7, MS Windows NT 4, MS Windows 2000, MS Exchange Server 5.5, Novell Netware 4.x, and custom integrations with GTE MSE mobile telecommunications infrastructure).Advanced to Sergeant, attended PLDC (Primary Leadership Development Course), Cisco and Microsoft training. Managed and developed a 5-person technical deployment and support team.

Arlington, Virginia, Us

Installed line-of-sight UHF and SHF wireless communication equipment, telecommunication equipment, and data networking equipment in mobile and fixed facilities. Participated in voice/data network planning for major training exercises.Advanced to team chief in under 6 months. Supervised and trained a 2-person tactical communication team.