Michael Lee Email & Phone Number

Irvine, California, United States

Irvine, California

Irvine, Ca

Manage clients, vendors and internal teams to successfully execute a multitude of client needs including marketing campaigns, eLearning courses, in-person trainings and other requested initiatives. Regularly analyze and improve methods and processes to best deliver quality services and deliverables on behalf of clients.- Established and maintained new eLearning sites combined with social media components.- Managed multiple vendors responsible for creation and upkeep of eLearning courses for various LMS sites in a timely manner.- Time/budget managed projects to ensure scheduled deliveries with little or no budget changes.- Provided regular updates to clients including performance analyses, Gantt charts, NPS scores from trainings, and other relevant reporting to keep clients apprised of their ROI and manage realistic expectations.- Assisted department directors with RFP creation to ensure cost efficiency for the company while still providing the best value to the client.- Teamed with directors and executive management to reformat the Marketstar learning and leadership advancement programs resulting in the adoption of new methodologies providing improved company leaders both internally and for clients.

Irvine, Ca

Managed retail teams for customer facing based sales, marketing and merchandising programs for multiple clients representing varying consumer products and services.- Qualified, hired, trained and managed over 700 field reps to prepare them for their specified roles representing client interests.- Launched and managed pilot programs resulting in broader nationwide programs.Managed personnel and assets of programs to maintain quality with the bounds of budgets.

Irvine, Ca

(Prior to Marketstar acquisition)Executed client driven training programs for retail employees and customers nationwide. Responsible for curriculum development, training execution, asset design and production, and trainee evaluation.- Trained client leadership, internal training teams, and inside/outside sales associates via live and virtual trainings.- Trained over 8,000 field reps and management during this time period.- Member of a team that implemented an assessment system to gather and measure metrics of learning during and post trainings to gauge effectivity of campaigns and adjust accordingly in real-time based on client needs.

Torrance, Ca

Planned and executed various sales/marketing campaigns, one-off marketing events, and trade shows, as well as assisted in the development of product sales and instructional materials.

Torrance, Ca

Headed up the Customer/Technical Support department for Pharos. On-boarded and trained all support staff and provided top tier level support for escalated cases requiring management decisions.Implemented company's first CRM system to effectively maintain customer service interactions to track any possible trends for analysis to help develop improvements to products and services.