WEBSITE DEVELOPMENT & MAINTENANCE: Built a custom website from scratch with multiple interactive pages and regularly updated content. ON-DEMAND MEAL SERVICE: Support candidate health and well-being with 24-hour meal service, including snacks and craft cocktails. MORAL SUPPORT: Pretty straightforward.

UW Washington Pathways - https://education.uw.edu/washingtonpathways

• BIG DATA ANALYSIS – Built actionable SQL reports that guided senior decision making across a multi-billion dollar retail category.• VENDOR MANAGEMENT – Managed as many as three vendors with over 10,000 products and $35 million in annual sales.• BUSINESS ANALYSIS – Used ‘R’ to analyze customer packaging feedback and identify actionable trends, which led to a reduction in customer-reported damages.• STRATEGIC PLANNING – Identified marketing opportunities to maximize product exposure, and developed and implemented product-launch plans that increased sales by as much as 40 percent in a one-month period.• PROBLEM SOLVING – Creatively used Amazon’s internal tools to resolve issues on behalf of vendors.

• PROJECT EVALUATION – Distilled data into actionable reports that identified problems, key metrics, and possible solutions.• CONTINUOUS IMPROVEMENT – Improved upon existing metrics by reviewing outcomes and analyzing alternative measures.

• CHANGE MANAGEMENT - Managed warranty and compliance content changes for Microsoft Surface products. • PROJECT MANAGEMENT – Coordinated the Surface beta testing program by managing hardware distribution, providing technical support, and surfacing issues to hardware and development teams in advance of product launch.• PROJECT TRACKING – Established work flows and pursued blocking issues to ensure processes were completed and problems resolved. • PROCESS IMPROVEMENT - Led the implementation of scalable processes for a rapidly growing third-party accessories team.

• DATA ANALYSIS – Improved upon existing metrics; used SQL, MySQL, and Excel to design and adapt new metrics to more accurately monitor warehouse and vendor performance.• COORDINATION – Communicated with fulfillment centers to prioritize inbound shipments and reduce backlog.• PROCESS IMPROVEMENT - Led projects that improved performance and visibility into the inbound supply chain.• PROBLEM SOLVING - Resolved complex and unstructured problems by communicating with experts, analyzing available data, and implementing tools to monitor solutions.

• FORECASTING - Reviewed contracts and billings in order to reconstruct a $100 million EPA project budget and forecast.• STAKEHOLDER MANAGEMENT - Developed reporting and document control procedures to standardize record keeping, and communicate responsibilities to key stakeholders.• SOFTWARE IMPLEMENTATION - Led software transitions, facilitated data migration and trained end-users.

SCHEDULE DEVELOPMENT. Estimated activity durations, sequenced and updated a resource-loaded schedule.CUSTOMER SERVICE. Received repeated positive feedback from customers for excellent service and support.IT SUPPORT. Advised System Administrator with hardware purchasing decisions and software troubleshooting.

TECHNICAL ANALYSIS. Worked with small business owners to manage and perform accounting tasks.

SELF DEVELOPMENT. Gained the knowledge of available tools to identify cost savings and improve forecastsPROCESS IMPROVEMENT. Exercised LEAN principles and A3 Problem Solving to generate cost savings, improve reporting procedures and improve process efficiencies.CONTRACTOR MANAGEMENT. Researched and resolved contract disputes and billing issues by communicating with venders, subcontractors and management.ESTIMATING—Performed material take-offs, procured subcontractor bids and generated cost estimates. QUALITY ASSURANCE—Inspected construction activities for code compliance, safety and quality standardsCHANGE CONTROL. Worked with stakeholders to design and price changes to construction drawingsMONITORING. Ensured adherence to critical path schedule by scheduling materials deliveries and daily tasks.

PRECONSTRUCTION—Produced as-built drawings and reports as defined by contract requirements.PROCUREMENT—Acquired bids, reviewed contract documents and assisted in contractor selection.

LEADERSHIP. Supervised and performed daily golf course maintenance activities.

CUSTOMER SERVICE. Tasks included cashier, photo development and customer assistance.