Overseeing Build, Release, and SRE support for the Consumer Business Unit. Infrastructure and cloud cost management responsibility. Various on-prem to AWS migration projects. Azure DevOps, Jenkins, Terraform, IAM.

Jenkins, AWS EC2 S3, Terraform, PowerShell, Python, WHLK, GitHub, Nuget, Artifactory, Splunk, SignalFX, etc....

Led an offshore .NET code development team responsible for building, migrating, and updating the in-house web application used by the offshore 24x7 operations team. Also led Customer Journey monitoring and alerting migration using Splunk.⇨ Responsibilities/Accomplishments: • Converted development team to AGILE by implementing and leading all the foundations and ceremonies of Scrum. Also led end-of-sprint demonstrations with our customers regarding the latest enhancements. • Led migration of application infrastructure from virtual server to PaaS (Kubernetes) cloud environment, .NET Framework to Core, and from SQL to Postgres.• Led the team to 100% CI/CD pipeline utilization which included Bitbucket and Jenkins builds, SonarQube and N-Unit testing, and XL-Release delivery. • Oversaw migration of customer journey monitoring from Grafana to Splunk while implemented advanced Splunk customizations to dashboard and alerting. Trained a team of engineers to take over maintenance post-migration.• Used Splunk Machine Learning (MLTK) to identify trends, predict issues, and engage support teams for out-of-pattern conditions. • Managed larger organization’s $6M budget which included aggressive plan to increase employee over vendor ratio while maintaining headcount and cost.• Earned certification for Scrum Alliance Certified Scrum Product Owner (CSPO) in Dec 2020.

Managed a globally diverse and disbursed engineering team of 11 responsible for instrumenting monitoring of Amex applications using tools including Dynatrace, AppDynamics, Splunk, ELK, Grafana, etc. ⇨ Responsibilities/Accomplishments: • Used a client-focused approach to not just deploy monitoring tools for application teams but also teach and empower their production support teams to use the tools to their fullest potential and help drive down MTTD on issues. • Managed the organization's $3M budget for opex and capex. Oversaw and coordinated workforce transition between 2 vendor partners, including training coordination and overlap scheduling. • Managed a separate tool analysis and configuration team of 5 people responsible for post-incident monitoring tool investigations and issue resolution. We doubled the ticket resolution rate by implementing regular standups, improved communication, and daily reporting. • Led training and information-sharing sessions with teams outside our organization to teach and evangelize using Dynatrace, Splunk, AppDynamics, and other tools. • Drove numerous internal automation and efficiency improvements across the department through PowerShell scripting and Ansible playbooks. • Achieved AWS Cloud Practitioner certification in Aug 2018, and Splunk Admin certification in Sept 2017.

Led Batch Operations team and the distributed batch environment with the focus to drive down MTTD and MTTR quotients for batch job failures through system stabilization and recovery automation. ⇨ Responsibilities/Accomplishments: • Developed and implemented a self-healing and monitoring framework and simplified the standard operating procedures for these jobs, which is still in use today. • Used PowerShell, MS SQL, and our existing Ipswitch MOVEit job scheduler to developed an automation tool that monitored, alerted on, and initiated recovery routines in the event of batch job failures. Utilized TFS for code repository, and bug/enhancement ticketing. • Implemented a Batch Operations web application for our NOC to view near real-time status of active batch jobs, pending jobs on schedule, trends of job run times, job failures/recoveries, and other metrics. • Embedded myself with the Development team and attended daily scrums to provide Operations status reporting. • Prepared executive communications as needed to notate financial impacts when failures were incurred. • Took 3 people 24/7 to manage Batch Operations initially, and only 1 person almost part-time when I left.

Managed a team of 9 system engineers responsible for operations of the Windows infrastructure and oversaw the release deployment, health, and high-tier support of the SERVE and Bluebird products at American Express. ⇨ Responsibilities/Accomplishments: • Managed 500+ IIS 7.5 instances spanning Dev, QA, UAT, and multiple Production and DR environments. • Provided support for troubleshooting .NET and MVC web application issues. • Responsible for Active Directory, Group Policy, DNS, Patching and ensuring highest levels of security so as to maintain PCI-compliance. • Maintained a warm Disaster Recovery operation including quarterly environment regression testing. • Oversaw and implemented a new international datacenter operation near Shanghai, China.• Explored and vetted new technologies like Hyper-V and MS Orchestrator for executive consideration. • Developed numerous complex PowerShell scripted reports including: certificate aging, F5 consistency, server build consistency. Utilized .NET runspaces to multi-thread operations and drive script run time from 1hr+ to 5min completion. • Automated various maintenance tasks including security certificate update/remediation, F5 VIP creation/updating, IIS mirroring and syncing of web farms across environments.

• Maintained Windows 2000, 2003, and 2008 servers within Active Directory environment.• Supported production web and FTP services and all website integration services. Developed new public website.• Managed all system backups via Symantec Backup Exec and reintroduced daily offsite backup storage.• Virtualized the FTP and Email services to VM’s running on Hyper-V over 2008 R2.• Proposed and implemented DR and infrastructure redesign plans to incorporate HA to core services and greater security to database and email.

• Managed projects to clients up with check payment authorization and settlement services.• Successfully coordinated anywhere from 20-30 projects at a time with varying scopes from new customer product implementation to disaster recovery data center moves.• Handled project for clients ranging from small home offices and national accounts.• Lead inter-departmental project kickoff and project review meetings.• Conducted weekly project calls with clients to review progress and address issues/concerns during development process and bring all parties together for discussion.• Developed product documentation, process flow analysis, and training to peers for newly released projects.• Performed 30-day post-implementation monitoring and follow-up with clients to ensure product is performing correctly and meeting their expectations.

• Responsible for all racking, stacking, and documenting of server, network equipment, and cabling.• Built and managed Microsoft Server 2008 machines for internal applications including Windows Deployment and building surveillance system.• Utilized Microsoft Deployment Services for more efficient re-imaging of Dell and HP desktops and laptops.• Reconfigured Cisco 3550 and 2960 switches as part of internal infrastructure redesign project.• Technical lead on projects including a company-wide desktop re-image to comply with standards and the design, build-out of data rooms, and implementation of DR collocation suite. • Performed desktop support and telephony (VOIP) support to over 150 employees.• Managed asset information for all office and data center equipment, and responsible for all IT procurements.

• Managed Windows 2000 servers providing AD, DNS, IIS, iMail, and file services.• Resolved problems with LAN, WAN, VPN, PBX, and AIX mainframe.• Provided over-the-phone and on-site desktop support to 250 employees at 18 branch offices across Florida.• Developed and maintained primary and sister company websites.• Trained users on all aspects of the computer system during detailed 2-week courses.• Managed $6M of inventory by coordinating monthly inventory cycle counting.

At Information Services Agency for City of Indianapolis/Marion County Goverment• Resolved user questions and computer problems as part of an IT help desk serving 18,000 government employees of the City of Indianapolis and Marion County • Executed Tier 2 dispatch operations and follow-up with technicians and customers• Trained one-on-one with new employees on help desk duties and responsibilities• Responsible for producing daily reports on help desk productivity• Developed ASP-based Customer FAQ site• Officer of 'Indiana Help Desk Professionals' chapter of the National Help Desk Institute

INFORMATION SERVICES AGENCY (ACS Government Services)• Rolled out approximately 800 new Dell desktops to city and county government offices• Performed data backup and migrations from existing equipment• Asset tagged new equipment and processed old equipment for storageALVERNO INFORMATION SERVICES• Entered user account information, creating user groups and assigning privileges• Performed Quality Assurance on account assignmentsMERCHANT WIRED, INC.• Coordinated network deployments within Simon malls and other retail shopping centers• Updated online databases in correspondence with data circuit orders and cancellations across the country• Reconciled circuit ID and location information files from several sources• Handled support calls from field technicians

• Assisted with documenting and reviewing HHPC software running on Tandem mainframe and data warehousing applications• Converted existing and new documentation from Folio into HTML-based format for distribution via CD-ROM• Updated company website and news information