Vice President Field Operations
CurrentBased on my previous stellar performance in gaining sales, market share, and business growth, I was promoted to lead a team of 13 direct and 72 total employees and manage sales and operations for 80 store locations across 5 commercial/wholesale districts. Upon assuming full charge of sales and operations, I immediately reviewed underperforming districts and leader performance, putting growth and turnaround strategies in place to ensure business success.In this role, I was challenged to uplift underperforming districts and consolidate existing districts into the WorldPac company. I integrated all Mid-Atlantic territories in 12 months (during the pandemic), realigning regions and territories with new revenue, profit, margin, and operating income growth goals.Despite closing down 6 locations throughout Atlanta and Ohio, I garnered sales gains. Furthermore, post-pandemic, I converted 81 locations in the territory, closing 5 more and merging all sales and team members. Additionally, I led new sales, operations, and customer service initiatives to accelerate profit margins.During my tenure, I collaborated closely with leaders and teams to meet sales, marketing, pricing, and inventory needs for the Northeast and Northern Mid-Atlantic Region. Moreover, I helped add several new product lines, resulting in the new inventory making up a double-digit percentage of sales.Overall, I remained committed to inspiring teams, helping customers succeed, and growing the business and profitability with integrity.✪ DELIVERED RESULTS:➣ Turned around region with double-digit negative OI to positive while surpassing sales objectives.➣ Led call center/outbound program in 9 locations to boost sales and improve customer service.➣ Drove SPDH initiative, averaging SPDH above industry standards.➣ Led “Box Top Sales Program” to enroll new customers and “Win Back Customer Program” to boost customer retention.