Responsibilities: • Delivered projects for Mozilla and RBS, creating websites and digitising their existing business bank account application form user journey. • Wrote detailed requirements for RBS and detailed user stories for Mozilla with full acceptance criteria using Trello. • Hosted workshops for RBS to break down complex banking requirements into well defined user stories.I lead the team using an Agile Scrum methodology for Mozilla, then switched to a Waterfall style for RBS as they were much more focussed on a requirements based MVP project with a final customer facing product and no iteration.

(Role made redundant) Product Manager, Responsibilities: • Product managing Funeralzone (Website) • Introduction of Agile methodologies across 2 development teams unused to working in this way before. • Developed product roadmap and delivery management of website using Jira/ Confluence. • Introduced new search functionality which included demonstrating how many funeral directors had been rated by users since the site began. • Managed company compliance with GDPR legislation.Key to this role was addressing the high level of technical debt which was slowing down the introduction of new features to the site. I prioritised the backlog items to ensure that new features were introduced at the same time as addressing technical debt to speed up the overall performance of the site and create a better user experience.

Responsibilities: • Created and maintained full roadmap for all Shelf Review features. • Created and managed backlog and delivery for 2 Shelf Review enhancements, Space Recommendations and Scenario Planner • Led development team to deliver 2 new features from concept to live product. • Managed deployment of product to new customer (Whole Foods)I led the Agile/Scrum development team to produce 2 new features within the flagship FMCG Shelf Review product which was used by supermarkets to decide ranging decisions based on big data from loyalty card usage. The Space Recommendations feature shows supermarkets which products to place where on the shelf using substitutability data, and the Scenario Planner feature shows the predicted category impact of product de-lists and NPD (New Product Development) launches using big data historical purchase algorithms. This filled a gap in the product so that customers could optimise shelf space and predict NPD persormance which were the 2 most requested customer features and enabled us to gain the WholeFoods account.

Responsibilities: • Led design and development sprints to create new version of The AA app. • Introduced Agile working methodology to external development agency. • Conducted external and internal user testing of prototype designs to ensure optimal customer experience. • Worked with front line operations and marketing to achieve 21% year on year increase in customer app usage for breakdowns resulting in major cost savings due to a large reduction in in-bound calls. • Led adoption of Jira and Confluence for project documentation. • Raised internal awareness of the app through pre-launch promotion events to staff. Full Product Management of the AA Mobile app. Led major re-design and launch of first major product revision in 3 years. Worked with marketing teams to promote app usage on inbound call IVR and advertising boards in motorway services where a large amount of breakdowns occur. Drove app regular usage by introducing a virtual membership card which drove regular usage through members being able to use it for discounted food offers.Launched Apps for iOS and Android:https://play.google.com/store/apps/details?id=com.theaa.android.theaa&hl=en_GBhttps://itunes.apple.com/gb/app/the-aa/id405476192?mt=8

Responsibilities: • Came up with the concept for the OS Locate app and led development team to launch it on on both iOS and Android. Over • Achieved CSPO (Certified Scrum Product Owner) accreditation. • Launched refreshed design of OS Mapfinder product. • Was responsible for OS paper maps becoming WGS84 (GPS) compliant by using app to demonstrate that user behaviour and expectations had changed.Full in-life product management of mobile app portfolio. Acted as Product Owner working with the development team to deliver new products in an Agile/Scrum environment using Jira and Confluence.OS Locate:https://www.ordnancesurvey.co.uk/shop/os-locatehttps://www.grough.co.uk/magazine/2017/10/15/rescue-team-gets-lost-walkers-to-download-os-locate-app-to-guide-them-from-fellhttps://ultimatenavigationschool.co.uk/find-yourself-with-os-locate/

Responsibilities: • Launched Sure Signal V3 managing project from conception to launch. • Optimised Sure Signal pricing and channel sales policies to make product more profitable. • Provided consultancy assistance to Russian partner network with launch strategy for Femtocell. • Implemented process to enable BT to supply unbranded Sure Signal v.2 product to their customers. • Provided marketing content for the launch of London Underground Wi-Fi. • Provided marketing content for the launch of Blackberry 10.Responsible for go-to-market and in-life management of a portfolio of products including Sure Signal (Femtocell), Wi-Fi, Blackberry, and Mobile Data. I managed the expectations of a number of senior stakeholders from across the business. I also worked closely with suppliers and partners to optimise the customer experience for my products. I also provided quarterly forecasting for all of my products based on market insight.Vodafone Sure Signal:http://shop.vodafone.co.uk/shop/mobile-phone/accessories/SKU75375-white

Responsibilities: • Launch of the Orange Lone Worker proposition including market evaluation, supplier selection, and full go-to-market launch activity. • Managed withdrawal of Orange Sales and Service Accelerator product. • Launched Orange Mobile Forms product, a smartphone based forms solution.Responsible for a portfolio of products for the corporate market including Orange Sales and Service Accelerator, Orange Lone Worker and Orange Fleet Link. I managed the relationship with suppliers and partners and negotiated price changes to optimise the margin for Orange on the partner products.

Performed a number of roles including: 1- Implementation manager responsible for implementing complex enterprise solutions2- New Products manager managing new product launches from an enterprise customer services perspective3- Technical Consultant creating and supporting technical prototype demonstrations for the Events programme including CeBIT, 3GSM and the Orange Arrows Formula One team.4- Technical Pre-Sales Specialist providing telephone and field based technical support to the Sales team as part of the Bid and customer management process