Michael Hoff Email and Phone Number
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Michael Hoff phone numbers
I enjoy helping organizations improve their business operations through the application of the latest technology and process optimization. I excel at working across technical and non-technical teams to deliver products and solutions that positively impact users' day to day activities. I'm able to draw upon my wide range of professional and personal experiences to bridge the gap between people, process and technology. I adapt quickly to changing environments and love solving complex problems.In my career I have:-Managed sales, implementation, and support at a growing fintech integration platform as a service company-Optimized mission critical support processes for a DoD agency-Worked to understand the processes of small businesses to develop products and services that solve their unique business needs-Created and executed a knowledge management program and communications plan for a Federal audit program-Managed requirements for large government projects
Capital One
View- Website:
- capitalone.com
- Employees:
- 55043
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Manager - Product Management - B2B SolutionsCapital One Nov 2021 - Present
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Director Of Client ServicesApexconnect Nov 2019 - Nov 2021-Managed the Implementation and Support teams for ApexConnect’s iPaaS solution providing ERP and HRIS integrations with Concur, Coupa, and client ERP, Accounting and HR systems, supporting over 550 active integrations across more than 200 clients-Prioritized system enhancements, new integration products, client implementation and support through the development and maintenance of product roadmap, project backlog, and support case tracking-Led customer discovery for new products and enhancements by working with clients, industry partners, and internal sales and development teams-Provided technical sales support to Sales and Marketing team as SME on integration products and client systems-Defined and analyzed business KPIs and delivery metrics for implementation and support to ensure continuous improvement of implementation and support processes -
Senior Project ManagerApexconnect Oct 2016 - Nov 2019Washington D.C. Metro Area-Managed over 200 complex financial and HR system integration projects through full project lifecycle including integrations for Concur (Expense, Invoice, Travel), Coupa, NetSuite, Financial Force, Salesforce, Deltek (Costpoint & Vision), Blackbaud Financial Edge (FE 7 & NXT), UltiPro/UKG, Namely, Kronos, and Workday-Gathered business and technical requirements from clients and vendor partners to ensure stable and reliable integrations that meet client exceptions and data integrity requirements-Implemented internal communications, metrics, and knowledge management solutions
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Senior Requirements AnalystApextech Llc Sep 2015 - Oct 2016Arlington. VaWorked with NGO and small business clients to gather technical and functional requirements for web portal and systems integration projects. Created project plans and worked with development team to deliver solutions to clients. Implemented team communication and knowledge management tools to enhance team awareness and productivity.Designed and executed sales, implementation, and support processes to support growing financial systems integration business unit. Established and maintained vendor and partner relationships. -
Sr. Requirements AnalystThe Goal Jul 2014 - Sep 2015Washington D.C. Metro Area-Collaborated with Internal Revenue Service stakeholders to develop Requirements Management Plan that defined the requirements gathering, development, and maintenance strategy for a large scale system implementation-Managed and reported on project schedules and metrics to broader IRS project team -
Business Process AnalystMain Street Genome Dec 2013 - Jul 2014Washington D.C. Metro Area-Designed and implemented data management process for client datasets, resulting in 50% reduction in insight delivery lead time-Conducted product discovery interviews with over 10 small business owners in the construction and healthcare industries to model their processes using BPMN in order to determine pain points, inefficiencies, and opportunities for product development-Worked with analysis team to design and implement new data management process to improve the quality and availability of the insights provided by data products to Main Street Genome customers-Designed system with engineering team to map client processes and data in real time -
Business AnalystAccenture Mar 2012 - Nov 2013Arlington Va-Created data management process that increased accuracy by 25%-Assisted with metrics development, tracking, and distribution-Designed and managed requirements workflow-Created and distributed agency-wide communications, SOWs, and user guides for large agency wide system -
Associate ConsultantCsc Jul 2009 - Mar 2012Performed process improvement work at various government agencies including: DIA, EEOC, and DTRA.● Delivered project milestone updates to senior client leadership● Acted as lead process analyst for current state Deskside Support process analysis. Role involved mapping the current process, analyzing the current process, interviewing client SMEs, and preparing SWOT analysis documentation● Acted as lead process designer for improved Deskside Support process. Role involved creating process maps, supporting Standard Operating Procedure documentation, and requirements documentation● Developed and delivered training on the new Deskside Support process to DIA technicians in Washington DC, Florida, and Germany● Helped develop strategic IT plan for DIA directorate for Analysis● Extensive experience preparing current and future state process diagrams, supporting documentation, and data analysis -
Technical Writing InternSungard Higher Education Jun 2008 - Aug 2008Worked directly with developers to update technical documentation related to installation and maintenance of software product
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Quality Assurance InternSungard Higher Education Jun 2007 - Aug 2007Analyzed web application products for errors and bugs and documented findings in Master Regression Test Plan
Michael Hoff Skills
Michael Hoff Education Details
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Information Sciences And Technology (Ist)
Frequently Asked Questions about Michael Hoff
What company does Michael Hoff work for?
Michael Hoff works for Capital One
What is Michael Hoff's role at the current company?
Michael Hoff's current role is Believer in People First, Tech Second | Obsessive List Maker.
What is Michael Hoff's email address?
Michael Hoff's email address is mr****@****ail.com
What is Michael Hoff's direct phone number?
Michael Hoff's direct phone number is +161099*****
What schools did Michael Hoff attend?
Michael Hoff attended Penn State University.
What are some of Michael Hoff's interests?
Michael Hoff has interest in Emerging Technology, Social Media, Cycling, Photography, Hockey.
What skills is Michael Hoff known for?
Michael Hoff has skills like Project Management, Process Improvement, Change Management, Business Process, Strategic Planning, Business Transformation, It Strategy, Business Process Improvement, Requirements Analysis, Analysis, Consulting, Enterprise Architecture.
Who are Michael Hoff's colleagues?
Michael Hoff's colleagues are John Fitzgibbons, Dana Gist, Joanne Cottrell, Md Sattar, Jeffrey Brand, Jaime Hernandez, Romalda Birt.
Not the Michael Hoff you were looking for?
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Michael Hoff
Seattle, Wa -
Michael Hoff
Vice Provost | Higher Education | Leading Enterprise Vision Development And Strategic Planning.Johnson City, Tn4gmail.com, mail.etsu, etsu.edu, mail.etsu.edu1 1513218XXXX
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1gmail.com -
Michael Hoff
Greater Chicago Area3roberthalf.com, addisongroup.com, frankgroup.com3 +177355XXXXX
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1wawa.com
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