Michael Hoff Email & Phone Number

Virginia, United States

-Managed the Implementation and Support teams for ApexConnect’s iPaaS solution providing ERP and HRIS integrations with Concur, Coupa, and client ERP, Accounting and HR systems, supporting over 550 active integrations across more than 200 clients-Prioritized system enhancements, new integration products, client implementation and support through the development and maintenance of product roadmap, project backlog, and support case tracking-Led customer discovery for new products and enhancements by working with clients, industry partners, and internal sales and development teams-Provided technical sales support to Sales and Marketing team as SME on integration products and client systems-Defined and analyzed business KPIs and delivery metrics for implementation and support to ensure continuous improvement of implementation and support processes

Washington D.C. Metro Area

-Managed over 200 complex financial and HR system integration projects through full project lifecycle including integrations for Concur (Expense, Invoice, Travel), Coupa, NetSuite, Financial Force, Salesforce, Deltek (Costpoint & Vision), Blackbaud Financial Edge (FE 7 & NXT), UltiPro/UKG, Namely, Kronos, and Workday-Gathered business and technical requirements from clients and vendor partners to ensure stable and reliable integrations that meet client exceptions and data integrity requirements-Implemented internal communications, metrics, and knowledge management solutions

Arlington. Va

Worked with NGO and small business clients to gather technical and functional requirements for web portal and systems integration projects. Created project plans and worked with development team to deliver solutions to clients. Implemented team communication and knowledge management tools to enhance team awareness and productivity.Designed and executed sales, implementation, and support processes to support growing financial systems integration business unit. Established and maintained vendor and partner relationships.

Washington D.C. Metro Area

-Collaborated with Internal Revenue Service stakeholders to develop Requirements Management Plan that defined the requirements gathering, development, and maintenance strategy for a large scale system implementation-Managed and reported on project schedules and metrics to broader IRS project team

Washington D.C. Metro Area

-Designed and implemented data management process for client datasets, resulting in 50% reduction in insight delivery lead time-Conducted product discovery interviews with over 10 small business owners in the construction and healthcare industries to model their processes using BPMN in order to determine pain points, inefficiencies, and opportunities for product development-Worked with analysis team to design and implement new data management process to improve the quality and availability of the insights provided by data products to Main Street Genome customers-Designed system with engineering team to map client processes and data in real time

Arlington Va

-Created data management process that increased accuracy by 25%-Assisted with metrics development, tracking, and distribution-Designed and managed requirements workflow-Created and distributed agency-wide communications, SOWs, and user guides for large agency wide system

Performed process improvement work at various government agencies including: DIA, EEOC, and DTRA.● Delivered project milestone updates to senior client leadership● Acted as lead process analyst for current state Deskside Support process analysis. Role involved mapping the current process, analyzing the current process, interviewing client SMEs, and preparing SWOT analysis documentation● Acted as lead process designer for improved Deskside Support process. Role involved creating process maps, supporting Standard Operating Procedure documentation, and requirements documentation● Developed and delivered training on the new Deskside Support process to DIA technicians in Washington DC, Florida, and Germany● Helped develop strategic IT plan for DIA directorate for Analysis● Extensive experience preparing current and future state process diagrams, supporting documentation, and data analysis

Worked directly with developers to update technical documentation related to installation and maintenance of software product

Analyzed web application products for errors and bugs and documented findings in Master Regression Test Plan