Mike Rosato Email and Phone Number
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Mike Rosato personal email
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CERTIFIED ELECTRONIC TECHNICIANInnovative consumer electronics technician and troubleshooter with a talent for unraveling problems, explaining solutions to customers and technicians, and managing others through leading by example. Thrive in taking on and turning challenges into successful client outcomes with a “can do” attitude. Excel in researching and implementing most effective way to solve customer and organizational issues from technical repair process to creating floor plans, using expertise in MS Office Suite. Self-starter, dedicated to continuous learning.• Technical Call Center Support • Implement Best Practices • Customer Service• Team Leadership
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Technical TrainerOpex Corporation Apr 2019 - PresentMoorestown, Nj -
Technical WriterOpex Corporation Oct 2017 - Apr 2019Moorestown, Nj 08052Writing and editing technical documentation. Developing service procedures and documenting in service bulletins and service manuals for international distribution..
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Technical Support RepresentativeOpex Corporation Oct 2014 - Apr 2019Moorestown, NjInternational Technical Support to field technicians for OPEX products
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Technical SupportSony 2005 - 2014Pennsauken, NjProvided national troubleshooting support via telephone and email to field technicians in repairing Sony products, e.g., 4K TV and projectors, LCD TV and other consumer products. Utilized Adobe Acrobat to create hyperlinks to allow for faster troubleshooting in service manuals. Corrected service manuals, e.g., found incorrect part numbers in Japanese service manuals causing part delay issues. Created “break-fixes” and co-authored instructions to post on repair service website.Currently seeking opportunities -
Supervisor –Pittsburgh Refurbishing Operation,Sony 2003 - 2004Greater Pittsburgh AreaSupervised nearly 35 Technical Representatives in Cable Box and TV refurbishing operation. Planned, scheduled, and met quotas and deadlines, monitored employee attendance, and procurement. Provided repair data to engineering, and assisted in troubleshooting difficult repairs.
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Lead Technician Cablevision Digital Set Top BoxSony 2002 - 2003Bristol,PaLed and organized Cablevision STB repair process to improve efficiency. Managed team of 20 including technicians, Cable TV screeners, and shipping and receiving.
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Lead Technician Of Tv Refurbishing OperationSony 1999 - 2001Bristol, PaRepaired TV, TV/VCR, High Definition TV & Projection TV to component level. Supervised and assisted 10+ technicians in refurbishing Sony TV, HDTV, TV/VCR and Projection TV to factory specs. Monitored employee absence and overtime. Documented failures with pictures in Excel database weekly to be used for product improvement.
Mike Rosato Skills
Mike Rosato Education Details
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Rets Electronic Schools92% -
Rets Electronics Schools92
Frequently Asked Questions about Mike Rosato
What company does Mike Rosato work for?
Mike Rosato works for Opex Corporation
What is Mike Rosato's role at the current company?
Mike Rosato's current role is Technical Trainer at OPEX Corporation.
What is Mike Rosato's email address?
Mike Rosato's email address is mi****@****ail.com
What is Mike Rosato's direct phone number?
Mike Rosato's direct phone number is +185675*****
What schools did Mike Rosato attend?
Mike Rosato attended Temple University, Rets Electronic Schools, Rets Electronics Schools.
What are some of Mike Rosato's interests?
Mike Rosato has interest in Boating, Roller Hockey, Vocalist, Home Improvement Projects, Music, Vocal Arranger, Human Rights, Fishing.
What skills is Mike Rosato known for?
Mike Rosato has skills like Consumer Electronics, Troubleshooting, Product Management, Electronics, Team Leadership, Product Marketing, Cross Functional Team Leadership, Product Development, Management, Customer Service, Sales Management, Competitive Analysis.
Who are Mike Rosato's colleagues?
Mike Rosato's colleagues are Anthony Constancio, Gwen P., Alec Rosenberg, Rick Campana, Mark Fenton, Bryan Roux, Sue Ann Scott.
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Mike Rosato
I Help Businesses Procure, Implement And Maintain Capital Equipment. I Specialize In Process And Efficiencies, And Help With Goals, Expansions, And Operations. I Am A Proven Technical Sales And Support Specialist.Los Angeles Metropolitan Area5amrmachinery.com, salemdist.com, bpiinspects.com, gmail.com, glassplax.com2 +133676XXXXX
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Mike Rosato
Rochester, Ny3zayo.com, unitifiber.com, giantllc.com4 +158535XXXXX
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