Mike Ruffing Email & Phone Number

Brunswick, OH, US

Cleveland/Akron, Ohio Area

You Inspire, We Deliver: Omni Channel, Hyper-targeted digital (1st party data by the way), and Direct Mail.Offline or online, we coordinate, process, create, and deliver print, mail, and digital customer communications and marketing messages to inspire your customers to act, buy, pay, and engage. We deliver compelling customer communications across all.

Midwest

Partnering with companies to accelerate their business and build customer engagement. Our clients count on CSG to provide solutions that empower their customers to communicate how they want, when they want, and in the manner they want. Easy, intuitive, and straight forward communication channels make for happy, loyal, and engaged customers while improving.

Simply put, how are you planning to compete with "free"?Providing analysis and strategic planning to providers of business communication services: convergence of new and disruptive technologies; increasing compliance demands; new competitors; and the public's demand for receiving their information via channels they can customize and change; mean.

• High level operational initiatives with cross-functional responsibilities for all aspects of service-line including: operations, sales, contract negotiations and compliance, service alliances and partnerships, training.
• Leveraged unique professional experience of being a client, sales, and producer of “mission-critical” communication outsourcing. Increase sales of product line exponentially in Internet based solutions to financial.
• Solutions Management: responsible for the on-going strategic development of service offerings through enhancing existing capabilities and developing new ones to offer unique and comprehensive technology based solutions.
• Led 13 member team of developers, programmers, print operators and logistics.
• Responsible for integration and service delivery of third party providers of EBPP and mailing services.
• Oversight of all facets of production including: hiring/firing, employee career development, contractors, equipment, facilities management, regulatory compliance, and P&L.

• Charged with formulating, implementing and executing sales plan for this division’s new venture into “commercial” sales of outsourcing solutions including: print & mail, internet presentment and payment (EBPP).
• Sold strategic channel partnership agreements - estimated aggregate value over $1,000,000.
• Conducted programming capabilities assessment upon which upgrades to accept commercial market (Insurance, Financial, Manufacturing and Government) data sets.
• Six-Sigma team member targeted to improve implementation timelines and develop online “enrollment” of new clients. Reduced cycle time by 30%.
• Assisted in the development and testing of a robust ROI model as a sales tool to overcome potential customer cost objections and illustrate the true cost of ownership.

• Achieved consistent and profitable growth in the sale of “mission critical” B2C and B2B communications with primary focus on the insurance, healthcare, and financial vertical markets. Diligent research of the.
• Increased annual sales from $400,000 in 1998 to approximately $4,100,000 in 2002.
• 2002 sales contract life valued over $22,000,000.
• Earned President’s Club recognition by achieving 143% of quota in 2001.
• Sought and received designation as Regional Internet Specialist charged with training fellow representatives and assisting with their strategies, sales meetings, and making presentations.
• Initiated cross-selling activities with Moore North America, which included training sessions, regional meeting presentations, and numerous joint sales calls to break down old cultural and institutional barriers.

• Project Manager: Statement Processing, April 1995 – May 1997
• Concurrent with the responsibilities of PAS Analyst (see below) managed all aspects of patient statement processing (approx. $600 million of billings).
• Direct cost of statement processing reduced by 12%.
• Reduced indirect costs associated with statement processing $120,000 annually.
• Improved cash flow; reduced days receivable outstanding by speeding process.
• Created management reporting and analysis tools and Quality Measurement metrics system-wide where none existed before. Patient Administrative Services (PAS) Analyst System Management and Analysis Group (SMAG), April.

Business Development

B.A., Political Science

Education record