Michael Scott Email & Phone Number

Kirkland, WA, US

United States

-Focusing on prohibited items and scams with focus on dangerous and illicit items such drugs, weapons, crime and fraud. -Interdepartmental relations -Multiple Projects-Adaptable, Driven and especially Neighborly

Bellevue, Washington, United States

Content Moderator and Safety Investigations

• Responsible for analyzing variances in kiosk and vendors and submitting claims to management.
• Analyzed kiosk data to identify trends in variances resulting in adding over $200k in profit over 8 months by discovering and investigating third party coin counting and other clerical/machine errors.
• Successfully identified problem kiosks worldwide with over 26,000 kiosks in the US by pulling and analyzing the data for trends and patterns in variances.
• Contributed to EBITDA by preventing negative impacts to operating income by building stronger controls around 4 key stakeholder risks: high profile theft/fraud, revenue assurance, global coin threat and customer.
• Maintained ownership of daily investigation programs (CRM, OCC, Weekly Research, claims programs and management, dispatching, daily variance monitoring).
• Created camera deployment strategy and completed end to end investigation of US partner theft cases.

• Responsible for internal and external theft investigations, risk and safety.​ 2019 – 2020
• Recovered over $6k in merchandise in one apprehension.
• Lowered successful incidents in ORC (organized retail crime) by over 40%.
• Conducted internal and external theft investigations including and audits.
• Successfully utilized Exception Based Reporting (EBR) to pull data for investigations.
• Planned, implemented and oversaw safety, emergency programs, audits as well as developing and implementing store awareness programs that addressed theft, safety and inventory shortage control.

• Investigations of theft and fraud.
• Conducted undercover surveillance to detect and deter shoplifters.
• Recovered assets and/or made safe apprehensions.
• Traveled to various Apple store locations in and outside of WA to provide assistance in bringing the stores percentage of loss down.
• Partnered with managers, employees and executives to create Action Plans to target areas of concern.
• Provided Security and Safety during many large events for Apple, the relocation and re-grand opening of Hermes and meeting with potential new clients.

Greater Seattle Area

Investigation of Fraud and Theft, Training Associates in Loss Prevention

Bellevue, Washington, United States

Patrol, emergency response, large gatherings event planning, investigations, report writing, access control, fire and life safety, and partnering and assisting Law Enforcement.

Homeland Security Specialist Degree, Behavioral Sciences

Homeland Security Specialist Diploma, Behavioral Profiling, Statement Analysis, Domestic And International Terrorism & Risk Assesment