Mike Smith Email & Phone Number

Quickly advanced to engineering team status in weeks after being hired due to unique field skills with TDM servers.Redesigned & Customized Test-Integration Lab to better accommodate Ops environment for larger volume and more advanced configurations for a variety of end-user industries, from telecom/VoIP/IPTV to medical lab pc/server-based instrumentation.Augmented Lab facilities to higher ESD Prevention Quality Standards and installed compliance test equipment as well as provisioning of procedures in documentation.Consistently produced monthly averages of 100's of OEM & ISV custom servers for a variety of industrial and retail apps.Performed and Implemented advanced troubleshooting techniques for new product development.Took ownership of Quality Assurance requirements for optimizing beyond customer expectations.Anticipated potential QA problems in the manufacturing product development environment to successfully reduce start-up delays and unexpected costs while evaluating/validating new proofs, prototypes and ideas.

Received constant praise from customers for virus removal without compromising operating systemsPerformed service on all model types and operating systems, including electrical repairs to save the customer money.Redesigned in-store ip/telephony and data networks for more efficient translation by routing digital access to each department for better access to resources.Took the initiative to train and mentor new hire team of technicians by utilizing customer service skills to match company culture and mission.

TELECOM / SERVER ENGINEERING DESIGN, PROVISION & REPAIR SKILLS:Build, Provision, Test, Analyze, Repair, Redesign and Implement Solutions for comprehensive voice & data digital telephony networks with Uninterruptible Power Supplies utilizing p.c. control consoles, digital & analog signal test equipment, outside plant hardware skills, and A/D signal transmission troubleshooting skills from Telco Central Office to Remote Terminal Fiber Optic Mux facilities to customer premises and wireless transmission towers (Cell sites), CLEC/ILEC Co-Locations (CoLo's), etc., including other network protocols and technologies.Proven Expertise in T1, T3, NMLY, up to OCX carriers as well as standard PBX and channel bank voice & data sub-rates using a variety of protocols such as SS7, VOIP, CATV, IPTV, DHCP TCP/IP and IP gateway addressing with software by Lucent, Adtran, Fujitsu, Alcatel, etc. plus redesigns with Regional Bell Operating Company's (RBOC) systems like TIRKS, etc.Utilize TDR/OTDR, RF & Spectrum Analyzers to locate defective plant & noise interference sources as well as other S/W-based tools, while Training technicians, plant and carrier design engineers on Bell, MS Office systems, etc. to use terminal S/W to interface smart-carrier performance monitoring/control consoles of Adtran, ADC-Pairgain, etc. for provisioning & isolating chronic troubles down to the span point or digital/analog component.Responsible for Local Exchange/Long Distance Carrier Services from the Central Office equipment & OutSide Plant to customer's prem. while providing industry standard cable labeling & documentation using MS Office apps, dBase spreadsheets, etc. with e-mailed inter-departmental/customer coordinationProduce on-site-customer training & organizational solutions for turn-up & troubleshooting intermittent, chronic & simple digital/analog signal failure, as well as power disturbance issues.

Chablee, Ga

Promoted to head a Chronics Task Force to re-design and rehab chronically-troubled and antiquated facilities for maximum customer retention.Mobilized rapid response team to rescue accounts with chronic failures and avoiding regulatory fines.Awarded a commendation for isolating and repairing an intermittent internal Broadband Test Ctr. DS3 circuit in a Central Office that had run-up costs +$200K and perplexed local C.O. techs and engineers.

Bachelor Of Science; Bs, Electronics Engineering Technology; Eet

Bseet, Electronics Engineering Technology