Michael Taylor Email & Phone Number

Gilbert, Arizona

Tempe, Az

Tempe Az

Created performance test plans and test cases for Sphera and other enterprise products Utilized SOASTA CloudTest and Microsoft Visual Studio to execute performance and automation testsUsed automated test scripts to create a utility that would add realistic volume dataSetup and maintained test environments using Microsoft Azure and local VMsWorked with the Product team to define usage models and performance requirementsMade suggestions on the hardware requirements and deployment of cloud system infrastructure and architectureAnalyzed performance metrics and system statistics to isolate and diagnose issuesTuned web/app/database servers to improve overall system performance – threads, connections, query optimization, heap size, etc. Communicated test results with the product team and gave input for future releasesExecuted security testing using OWASP and Veracode Helped identify and solve customer performance issues

Created and test plans and test cases for GPS related functionalityTested accuracy of GPS base stations and terminalsWorked both in the lab and in the field on agriculture vehiclesDocumented complex GPS functionality Responsible for updating firmware on test hardwareTroubleshot issues with 400Mhz and 900Mhz radiosWorked with various GNSS technology including GPS, GLONASS, RTK, SBAS, WAAS, OmniStar, L1/L2, NTRIP and proprietary eDifSetup remote GPS base stations

Created and tested Stored Procedures for Microsoft SQL Server

Worked with Project and Product management to define system usage models and performance requirementsMade suggestions on the capacity limits of system infrastructure and architectureCreated performance testing strategiesSetup performance testing environments including hardware and softwareDeveloped robust, parameterized performance tests using Segue’s Silk Performer Analyzed performance metrics and system statistics to isolate and diagnose issuesTuned web/app/database servers to improve overall system performance – threads, connections, query optimization, heap size, etc. Documented concise test results in various formats Communicated test results with the product team and gave input for future releases

QA/Test Lead for SASI, IGPro, ParentCONNECTxp, Inform, PCSWorked with offshore team of 20+ testers to accomplish testing goalsCreated test plans and reviewed plans written by offshore teamDesigned test matrices and test casesCoordinated projects with Project and Product ManagementCreated and implemented a strategy to develop a framework and an automated test suite using Segue’s Silk TestAnalyzed manual and automated test results Worked in both waterfall and agile development models Managed testing projects using Microsoft Project

Provided Level II customer support for SASI, IGPro, StuXfer, DI, and ParentCONNECTxpAssisted team Lead with managing team workload and meeting departmental goalsEscalation point for Level I and II support representativesDepartment Point of Contact for ParentCONNECTxpAttended Product Unit meetings and provided input on future product functionalityInput Software Action RequestsProvided product insight to Product and Project managementUpdated and created product information bulletins and installation instructionsPerformed acceptance testing for product updatesProvided consulting/training through billable support

Supervised 20+ employees providing Tier II support for Qwest Professional DSL byCenter Point of Contact for Qwest process/technology updatesResponsible for development and implementation of technical support processes and job aides for 180 Tech USA employeesTrained new employees on installation and troubleshooting of Intel and Cisco DSL routersProvided feedback on Center performance to Qwest Managers and Directors on daily and weekly conference calls

Assisted customers in configuring TCP/IP, DUN, router, and modem settingsTested and troubleshot DSL and POTS line issuesAssisted on site technicians with testing line issues and configuring customer provided equipmentMonitored and analyzed Cisco 6100 DSL switches in located in Central OfficesHelped Internet Service Providers isolate and repair packet loss, packet damage, speed, and other issues

Aas, Computer Information Systems

Honors/AP student Graduated in the top 10% of class S.A.T. scores 670 math, 670 verbal – 1340 total

Education record

Activities and Societies: National Honors Society, Football, Symphony Orchestra