Data Specialist in Community Operations, helping to build data and tooling solutions to improve reporting and analytics capabilities in support of Community Operations' mission to create a safe, inclusive community by minimizing bad experiences and when people have bad experiences solving them well and in a timely manner.

Data-driven Intelligent Customer Interactions – Automotive Manufacturer Client- Led development of business and technical requirements for data consolidation and data warehousing implementation (Hadoop data lake)- Led current state maturity assessment, conducted client interviews, gathered use cases, developed requirements- Hosted client workshop to gather requirements, pain points and develop implementation plan (100+ attendees)- Led business process improvement project to document current state processes in digital marketing, gathered pain points, developed future state processes and created improvement initiative implementation plan Activity Based Costing Implementation – Financial Services Client- Led team that leveraged SAS Activity Based Management (ABM) and QlikView to allocate costs to specific activities performed based on consumption-based metrics to provide cost allocation and reporting- Lead model training, design and development of cost model, driver selection, and final validation

- Developed Tableau-based Data Visualization Tool to access, calculate, and compare key performance metrics - Gathered requirements for improved process to leverage all customer supplied data (EDI document processing) - Documented valid data sources and gaps (databases and tables) to leverage in future client engagements

Personnel Support Study (Nov 2011 – Aug 2013) - As lead, developed/executed process to define tasks and personnel proficiency levels - Scheduled/facilitated data collection, created customized data collection tool, and data visualizations - Developed Personnel Development Plans and customized training curriculum - Managed Access-based Personnel Database and Metric Reporting Tool - Provided periodic updates to leadership and stakeholders, up to Executive LeadershpiInformation Technology Cost Modeling (Nov 2010 – Nov 2011) - Developed service costs for IT services provided to customers across the National Capital Region - Generated and disseminated eBills and estimates to customers - Identified need and developed models for SQL-based Cost Model to manage all costs and bills - Updated process diagrams of annual Cost Modeling and Bill Generation ProcessesData Visualization Tools (June 2010 – Nov 2010) (Adobe Flex) - Leveraged experience to lead development of data visualization tools to provide clients a customized resource to identify and compare key metrics and supporting data - Utilized custom XML code to house back-end data and enable automatic updatesCapability Based Assessment (CBA) (Aug 2009 – June 2010) - Compiled/analyzed data, developed recommendations and provided input to final report - Developed data visualization tool to illustrate study findings, allowing drill-down view of data from multiple perspectives - Presented data visualization tool to Executive Leadership

- Created Excel based, Macro-enabled, cost model for customer contract - Developed Independent Cost Estimates for customer projects

- Designed, programmed, and tested computer programs, chips and models for products - Identified need, designed and built a tool to more conveniently and accurately measure decibel output of products, making the end product safer for the user.

- Wrote Java Graphical User Interfaces (GUI) and other java applications - Combined Geolocation data/messages from multiple sources and developed GUI to share info - Assisted in installation and documentation of circuit boards for integrated multi-core sonar system