Mildred Brown Email & Phone Number

Pensacola, Fl, Us

Pensacola, Florida, United States

Managed all Help Desk functions for Studer Education products.Provided professional IT support in a timely and accurate manner to both internal and external clients. Created and maintained product documentation and training materials.Actively participated in acceptance testing of new product releases.Maintained user databases and assisted with database migrations.

Pensacola, Florida

Generated enrollment / assessment / accreditation reports and data quickly and accurately.Provided data analysis to key stakeholders for program improvement.Served as college scholarship coordinator and Award Management Administrator.Created Tableau reports and visualizations for publication and managed the CEPS Public Tableau Project.Assisted the Office of Accreditation, Assessment, and Strategic Planning with onsite accreditation visits for CAEP and FDOE.Served as Assessment Data Management System administrator and technical support for the Department of Social Work and the School of Education.Assisted with College of Education and Professional Studies admission, reinstatement, suspension, and enrollment processes.Provided enrollment / participation data analysis to Mentor Collective team for publication.

Orange Beach, Alabama

Certified enrollments for veteran and military dependent students through VA ONCE.Updated and maintained the VA ONCE database for all online students at the University.Ensured that military students (active duty, reserve, and veteran) had all required documentation turned in so that they could receive their benefits. Invoiced for third-party billing and processed credit card payments and returns.Reviewed student degree plans and enrollments.Kept students informed of updates to Federal Student Aid and education benefits.

Orange Beach, Al

Contacted prospective students through email, text, phone calls, and live chat. Worked exclusively with international prospects providing information regarding NACES and international admissions policies.Handled all written communication for the Online Admissions Department, including email, text, and live chat.Processed transcript requests and communicated with outside institutions to order and receive official transcripts for prospective students.Reviewed official transcripts for transfer eligibility.Enrolled students into classes via phone and email in a completely virtual working environment.

Master Of Arts - Ma, Organizational Leadership

Bachelor’S Degree, Psychology

Activities and Societies: Regimental Band and Pipes, Psychology Club, Philosophy Club, Women’s Ensemble, Protestant Choir, Gospel Choir.

Human Factors Psychology

Activities and Societies: Human Factors and Ergonomics Society, Psychology Graduate Student OrganizationWorked as a GTA and peer tutor.