Miles Mcgregor Email & Phone Number

Australia

Working for Shannon's Insurance - my role entailed the taking of calls from customers in relation to Vehicle Insurance - It was our role to provide Insurance pricing on vehicles based around make model and year. We were required to follow market trends and stay up to date with manufacturers new and 2nd hand pricing structures. We would attend motoring events on a monthly basis to assist in valuations and quotations in the field. This role exposed me to many new things i had not experienced before - ranging from the ins and outs of insurance through to the amazing people and characters that attend the events. The position so far has allowed me to fine tune my sales skills even further due to the exposure to many different types of people not normally in the IT industry. I was lucky enough to be awarded 100% on my first measured call nationally and have received multiple notifications from customers around the high level of service provided.

Starting off within Westcon Group, Being part of the renewals team, I was responsible for Cisco , Juniper, McAfee and Checkpoint Service Renewals with Cisco Re-sellers, I was tasked with following up on all upcoming and expired maintenance agreements and proactive opportunities and keeping our CRM system updated. Just shy of me being there a year the team was aligned to one of previously mentioned vendors - I was aligned with Cisco due to my strong technical knowledge. For the next 3 years i worked on closing out as many Maintenance quotes as i could ensuring i would exceed my 75% attach and 65% renewal Rate. for Cisco Support. i was also outsourced to Westcon's largest Partner at the time Alpha-west / Optus to work on a critical Cisco Services Roll-out - RAAS ( Renewals As A Service) - The project was so successful I achieved Top Sales person for the year for Comstor in 2015. In my 4th year i applied for a Cisco Services BDM Role and secured it. I was then able to travel outbound and visit all the partners i had been speaking with for many years book meetings and close more opportunities. Within the last 6 months i was asked to work on an additional role which was Cisco Software Architect for Australia. It involved Weekly Global Calls with EMEA for collaboration - generating training Material for the AM's BDM's and inside sales teams, working on programs with Management and following up on created opportunities with the above mentioned teams.

Chatswood

Working for NETGEAR as a Channel Account Manager I was responsible for generating opportunities with partners and end users wishing to purchase networking wireless, security, storage, and surveillance hardware. Territories assigned to me were VIC/TAS and WA/SA. I worked closely with the field representatives to organise onsite meetings and demonstrations to help discover and close business where needed. It was my responsibility to make sure partners were trained in the latest NETGEAR products and were aware of current promotions. Forecasting and reporting to management was done on a weekly basis to make sure all opportunities were visible and kept up to date within Salesforce.

Employed within a relatively new team, I was given Oracles ACT clientele. This included Government, Education, Health and Industrial customers of Oracle, It was my duty to work in conjunction with the Oracle field representatives to uncover, develop and close any server or storage based opportunities that arose. The role involved dealing with Partners and Distributers to discover leads, provide incentives and generate marketing activities to drive revenue. It was also vital to leverage the information of other internal employees (Database, Middleware, Applications and Support teams) to find additional opportunities; this was done through fortnightly meetings. My role was phone based, however I also travelled to Canberra as required to meet with any customers, partners or distributors that requested a more personal service.

Creating sales opportunities from outbound calls for the enterprise sales and software teams. It was my responsibility to follow up event participants and develop sales leads. I was to then nurture the leads and develop them until they were mature enough to pass to the appropriate sales team for closure. Outbound cold calling was a large part of my positions description, managing client’s needs and requests. Being the Lotus representative I was responsible for cloud computing and collaboration, through the Lotus range of products, IBM’s cloud and collaboration tool. Responding to web and telephony inquiries was part of the day to day routine, as well as live chats and video feeds to customers online. Offering advice around finance was a way to help secure leads where budget was a concern. This coupled with the correct technical solutions allowed the best total outcome for the customer

Providing in/outbound telephone sales for the Apple Online Store in Australia as part of the transactional team. Role includes closing sales enquiries from consumers and businesses, and meeting strict targets both metric and phone driven.• Raised customer satisfaction and enhanced their buying experience through evaluating product options and delivering ‘win win’ solutions.• Improved team spirit whilst working in a team environment and assisting team members at times of new learning and/or peak work times.• Trained work colleagues to become competent in the products and services provided to customers• Build strong relationships with internal departments and external channels• Confident ability in dealing with a wide array of the public e.g. education, government and consumer (both general and professional customer)• Assessed and provided critical feedback for new technologies• Improved personal customer satisfaction results from 65% to 90% by developing and following a strict call profile.• Multiple winner of the agent of the quarter award, for over-achievement of key sales metrics. • Position as top sales agent provided credibility while mentoring inexperiencedand new agents.• Successful in attaining recognition for the most attached warranties four years running.• Promoted Corporate image and acted as Apple representative and agent for tradeshows hosted by vendors and partners of Apple Australia.

Team Leader Dell Kiosk - Responsible for Team Leadership of the Dell Kiosks (mobile computer stores) based in Chatswood and Sydney CBD. Responsibilities included accountability for profit, as well as management of sales, service, support and staff.Small Business Transactional Account Manager -Supporting customers within the 1-500 employee business and consumer space, through inbound sales advice and help on the Dell product range, offering purchasing, customer service and financial advice on servers, storage and business products.Dell Technical Support - Supporting businesses within the 1-500 employee space. Responsible for ensuring fast accurate diagnostics of faulty servers, storage, computers, switches and software for Dell’s business customers. An extremely metrics-driven role where strict guidelines needed to be adhered to due to at risk mission-critical data.