Miles Randall Email & Phone Number

Sunnyvale, California, Us

* Conduct a comprehensive evaluation of client operations and business processes to ascertain critical business and functional requirements.* Develop strategic program design solutions to assist clients in identifying, safeguarding, monitoring, and managing their most sensitive data and personnel. Collaborate with the Professional Services, Support, Engineering, and Product teams to address customer inquiries and manage escalations.* Maintain close collaboration with your sales organization to ensure that customer requirements are met and customer satisfaction is consistently elevated.* Present updates to management, emphasizing potential risks, challenges, and proposed solutions.* Implement information security measures within enterprise environments utilizing CASB, DLP, Email DLP, Analytics, Exact Data Matching, Data Classification, and AI tools.

Palo Alto, California(Ca), Us

• Provides strategic guidance and education to C-level clients on insider threat protection using Cyberhaven's insider risk dashboard.• Defines data security policies and implemented DLP solutions to safeguard sensitive information.• Owns the entire post-sales process, ensuring seamless integration and successful deployment of Cyberhaven’s solution for clients.• Conducts log file analysis, troubleshooting, and root cause analysis to resolve complex technical issues.• Delivers technical training to SOC teams, empowering them to optimize workflows and maximize utilization of Cyberhaven’s Advanced Data Protection platform.• Log file analysis, debugging techniques,and advanced troubleshooting to identify underlying causes of complex technical problems and coordinate effective resolutions.• Serves as a trusted advisor to clients, offering strategic guidance when it comes to maintaining best practices, and defining data protection at the highest level for organizations.• Conduct regular progress updates, status meetings, and post-implementation reviews with clients to ensure their satisfaction or identify areas for improvement, serving as the internal and external point of contact for client escalations.• Project Management: Ability to manage and deliver against strict timelines, requiring constant prioritization and mitigation strategy building.• Fosters close collaboration with clients to gain a deep understanding of their technical requirements, diagnose, issues, by tuning datasets and policies.• Delivers technical training to SOC teams, to empower them with the necessary knowledge, and skills to maximize the utilization of Cyberhaven to optimize their workflows and expedite ROI.

London, Gb

• Leverages Next DLP, DLP solution to identify anomalies, and investigate potential insider threats or external attacks on client networks.• Configures DLP policies and provides security consulting services, to ensure client compliance with data protection regulations.• Presents comprehensive cybersecurity reports with forensic findings, recommendations, and mitigation strategies to senior management.• Manages the DLP cybersecurity life cycle for clients, including post-sales support and professional services.• Conducted threat hunting missions using Next DLP Reveal to proactively identify and investigate potential threats on client networks.• Assessed client environments to recommend optimal security solutions based on key performance indicators (KPIs) and key risk indicators (KRIs).

Arlington, Va, Us

• Analyzed security alerts from SIEM systems and investigated potential security incidents using RT ticketing platform.• Utilized Splunk, CrowdStrike, and Fidelis SIEM tools to analyze and visualize security data from various sources.• Performed threat triage to prioritize alerts and identify true positives from false positives.• Leveraged Tanium endpoint solution to maintain an up-to-date enterprise asset inventory and monitor running processes.• Analyzed emails for phishing attempts using Proofpoint tools (Smartsearch, Threat Response, and TAP).• Investigated network anomalies by analyzing pcap data with Wireshark.• Monitored cyber threat intelligence feeds and followed NIST security standards to maintain a strong security posture.• Analyzed suspicious files and URLs using commercial sandbox solutions like Cuckoo and Joe's Sandbox.• Utilizes additional resources such as VirusTotal, and CRITS, to aid in finding any additional threat vectors.

Charlotte, North Carolina, Us

• Uses the Avaya VoIP, and InContact systems, to answer customer calls, and inquires.• Programs customers fire panels, and sets encryption for intelligent fire panels, in relation to build outs of floor plans using SKSS software. • Assist ESD customers with the cyber security of fire panels, by granting access to backdoors, secret menus, using generated codes from Level 2 tech support. • Performs network wiring of multiple fire panels, used for communication to central station. • Assists engineering with the testing of fire panels, and sound devices. • Troubleshoots the Silent Knight branded Fire Panel alarm systems, mass notification, power supplies, pots lines, central station receivers, and ip digital alarm communicators. • Checks the network status of IP devices, 4G-GSM communicators, Cell Mods, via Alarm Net. • Verifies Ethernet, IP addressing, mac addresses, proper wiring of twisted pair, shielded pair, single mode, multimode cabling, and check sums on intelligent fire panels. • Creates troubleshooting case tickets in Salesforce. • Handles escalations of fire life safety calls from customers, providing level 2 support.

Milford, Connecticut, Us

* General cleaning: Sweeping, mopping, vacuuming floors, dusting furniture, walls, and equipment, emptying trash and recycling bins, cleaning windows and mirrors. * Restroom sanitation: Cleaning and sanitizing restrooms, replenishing supplies like soap, paper towels, and toilet paper. * Special cleaning: Shampooing carpets, stripping and waxing floors, cleaning up spills and messes. * Maintenance: Performing minor maintenance tasks like replacing light bulbs, fixing leaky faucets, and reporting larger maintenance needs. * Safety: Following safety procedures for using cleaning chemicals and equipment, ensuring proper signage is in place for wet floors, and adhering to safety regulations. * Security: May be responsible for locking and unlocking doors, and conducting security checks. * Inventory: Monitoring and managing cleaning supplies, requesting replenishment as needed.Requirements may include: * Physical stamina: Custodial work can be physically demanding, requiring lifting, bending, and standing for extended periods. * Attention to detail: Maintaining a clean and orderly environment requires attention to detail and thoroughness. * Ability to follow instructions: Custodians need to be able to follow instructions and work independently. * Time management skills: The ability to prioritize tasks and manage time effectively is important. * Communication skills: Good communication skills are needed to interact with supervisors, colleagues, and building occupants.Additional skills and experience that may be beneficial: * Experience with industrial cleaning equipment and chemicals. * Knowledge of safety regulations and procedures. * Ability to work independently and as part of a team.