Miles T. Collins Email & Phone Number

Dallas, Tx, Us

Dallas, Texas, United States

Generative AI Service Leader - Designing and building impactful GenAI based solutions for clients. Our team helps clients throughout the lifecycle of deploying AI, from identification of use cases and building proof of concepts, to the production build and integration with business processes.

Dallas, Texas, United States

Technology Strategy - Architected and program managed a large business transformation roadmap to include the adoption of an Energy Trading platform, data automation, and business analytics. • Drove automation opportunities to reduce manual efforts by upwards of 3,000 hours a year• Designed an ETL process leveraging LLM models to perform intelligent data extraction and transformation into data warehouse• Performed system selection to identify an ETRM working in a niche space within the renewable energy marketM&A Integration - Technology Workstream Lead within the Integration Management Office (IMO) for the post acquisition activities of a large publicly traded oilfield services client.• Developed strategy to support the necessary integrations to complete financial conversion by year-end.• Developed plans and selection process to unify the middleware used for all new and existing integrations across the client's tech stack.• Performed application rationalization for fleet tracking, credit card processing, and invoicing solutions to consolidate tools across future acquired entities.Post M&A Integration included writing and implementing new IT Policies and Processes for a growing midstream client to ensure scalability, resiliency, and compliance across their operations.• Established IT and OT patching policies to protect and maintain secure operations of critical systems.• Wrote Disaster Recovery and Business Continuity plans for the business to ensure resiliency of corporate functions along with uptime of plant operations, and critical Gas Control functions.• Defined a new IT Support Model covering IT functions across multiple vendors and internal IT staff to support OT and IT systems effectively

Dallas, Texas, United States

IT Workstream Co-Lead for the post M&A Integration for a midstream client in the oil and gas industry. Delivered several key IT and OT applications migrations during the TSA period. Additional results included the migration and roll-out of new personal compute devices and the corresponding data and applications. • Selected and implemented a new CMMS system that was right-sized for the organization which included performing the data transformation, configuration, and rollout to the company. • Designed and built new enterprise SharePoint environment to scale across multiple entities and departments along with facilitating the data migration for the acquired company's records within the TSA period. • Migrated multiple legacy systems to cloud-based SaaS and IaaS solutions to maintain a "cloud first" strategy for the client• Designed and built multiple "low code" automation workflows to facilitate HR onboarding and offboarding processes, Identity and Access Management needs, and maintain Pipeline Management controls processes.• Planned and led the migration to VOIP from a legacy telephony solution across multiple regions, resulting in large annual savings and simplified infrastructure. • Selected and implemented new Document Management System along with the digitization of 100,000+ paper-based contracts.

Dallas, Texas, United States

Sendero is a full-service management consulting firm focused on one thing: empowering rapid, significant, and measurable results. We provide large and mid-sized organizations with management consulting services that empower them to improve performance, increase efficiencies, and implement fundamental transformation. Our experts provide guidance in strategic planning, digital transformation, and organizational effectiveness across a variety of industries. Founded in 2004 and headquartered in Dallas, Sendero has been named to the Inc. 5000 Fastest-Growing Companies list for ten consecutive years and is routinely recognized as a best place to work by our people.

Dallas/Fort Worth Area

Strategically guided teams through the design and implementation of a new modernized infrastructure stack for a large healthcare client to increase virtualization by 50% across the Windows Server space and enable disaster recovery functionality for critical applications. • Designed an application re-platform project with a team of five people that migrated 2,600 Windows 2008 servers to supported versions on-prem infrastructure and Azure• Spearheaded the development of a roadmap to maintain the Windows and AIX environments based on growth, performance, and hardware lifecycles• Led process improvement efforts for operational teams by defining services and engagement models, establishing SLA’s, and setting up appropriate ITSM catalog items• Handled communications and presentations with Director and VP level stakeholders to gather input and set expectations for project deliverables• Managed annual capital budget of $10MM+ across multiple vendors for hardware, software, and professional services• Provided weekly and monthly executive summary status reports for all projects and programs

Dallas/Fort Worth Area

Led and delivered technology transformation projects for clients to accomplish key initiatives around user mobility, cost consolidation, and enhanced security. Improved operational efficiency through technology consolidation. Provided strong delivery and meaningful relationships amongst project teams and clients.• Led technical integration and organizational change management efforts for an Office 365 migration which moved 1,100 users and their mailboxes to the cloud• Improved operational processes by consolidating tools and introducing seamless mobile/cloud solutions through the Office 365 suite• Drove end-user adoption through the development and delivery of tailored training content

Dallas/Fort Worth Area

Managed the technology infrastructure component of all security projects for Oncor Electric to enable the PMO’s projects to be successful. Always planned and tracked capital expense budgets of up to $200,000 per project with multiple projects in flight. Maintain visibility on issues, risks, and progress of the project and its deliverables. • Drove strategies and plans for team members to reach milestones on time• Managed project budget lifecycle from initial cost estimates to the final financial tracking• Maintained deep technical understanding of project components needed for successful delivery• Developed and maintained project plans throughout the lifecycle of the project

Dallas, Tx

Support JPMC's enterprise automation efforts by achieving high uptimes of the underlying infrastructure. Responsibilities include planning and managing upgrades, expanding application functionality to new data centers, maintaining communications with internal customers and technical experts. Final results include a self-service portal for application owners to manage their infrastructure and an average monthly savings of ~$300,000 to the company's operational costs. Role Overview:• Key projects and initiatives include new workflow for operations team to comply with audit & compliance standards, incident management procedures, service improvement projects, and new business continuity plan.• Manage Project to deploy new production infrastructure to support scalability and effectively serve customer needs.• Manage and led key systems security remediation project to comply with federal banking standards• Gather business requirements for new solutions and product enhancements by means of technical reviews and operational workflow assessments and organize requirements for developer’s consumption. • Develop complex SQL queries for data warehouse management and build Excel pivot tables to deliver quick and flexible reports.• Oversee planning and implementation of production releases for automated solutions to satisfy regulatory controls, audit requirements, and banking standards. • Support Microsoft System Center 2012 Suite (SCSM, SCCM, SCOM, and SCORCH) with custom developed product enhancements providing monitoring automation, patching, OS distribution, configuration and inventory management for 52,000 Windows Servers.• Primary point of contact for security and service audit to ensure compliance with firm standards. Responsibilities stretched over the lifespan of the audit including pre-work, audit work, and post audit follow-ups.• Capacity management and planning for database based applications, web services, and scalable enterprise level applications.

Dallas, Tx

Provide incident reduction and root cause analysis for technical challenges firm-wide in an environment consisting of 52,000 Windows Servers globally. Subject matter expert for various technologies and vendor liaison for deep dives and high impact outages.• Technical point of escalation for multiple infrastructure operations teams, responsible for 2,000 applications, 9,000 Windows Failover clusters, and 52,000 Windows Servers.• Drive vendor based problem resolution for complex issues with companies such as Microsoft and Symantec.• Implement and manage enterprise storage configuration solutions such as multi-path for SAN and globally distributed frame to frame SAN replication.• Set firm-wide technical standards based on deep dives and technical analysis to maintain environment stability and resolve trending incident growth.• Lead the installation, configuration, and management of Microsoft Failover Clusters in various configurations and sizes.• Powershell scripting for custom environment data gathering and ad-hoc configurations changes.• Advise clients on HA/SR recovery strategies including SQL and SAN frame replication

Dallas, Tx

Deliver superior global infrastructure support for firm-wide applications by driving service improvement projects and maintaining strong relationships with customers.• Windows second tier support for global infrastructure environment consisting of 60k servers.• Provide 24/x7 global production support for critical applications servicing various lines of business across the firm.• Subject matter expert on storage solutions and Windows Failover Clustering within the Global Services Operations organization.• Spear-head complex Priority-1 incidents to resolution where loss of revenue or reputation to the firm was present.• OS deployment and configuration for new builds and rebuilds including application installs, patch management, and data restoration.• Deployment and management of virtual machines within VMWare ESXi.• Packet captures and network traces to identify faulty networking configurations or performance concerns.

Dallas, Tx

Managed the quality and security standards for automated Windows Server build process within the Line of Business responsible for Treasury and Security Services. • Provide highly effective Operating System and Application support to various Application Development portfolios within the Worldwide Security Services line of business.• Streamlined the security remediation process on new builds for a 10% reduction in effort.

Information Technology

Activities and Societies: Sigma Chi, North Texas Infragard Chapter, Philanthropy and Community Service

Post-Graduate Program In Cloud Computing

An online program designed to provide and prepare candidates for a career in cloud architecture based on a cross-platform curriculum.