Miley C. Email & Phone Number

Toronto, On, Ca

New York, United States

Toronto, Ontario, Canada

- Complete from Concept designed to research to high fidelity prototypes with hand-off documentAdept at balancing user needs with business goals, resulting in impactful and successful product designs.- ​​Defined product roadmaps, prioritized features, backlogs and managed project timelines to ensure timely delivery of high-quality products.- Collaborated closely with cross-functional teams, including developers, product managers, and stakeholders, to align on product vision and requirements.- Conducted user research and competitor analysis to identify market trends, user needs, and opportunities for differentiation.- Conducted usability testing and incorporated user feedback to iterate and optimize designs for enhanced usability and user satisfaction.- Acted as the primary point of contact for clients, providing regular updates on project progress and facilitating effective communication between the design team and stakeholders.- Reduced 38.7% of Orders cancellation rates by coordinating the Customer Service department and Tech Team to collect and analyze data and doing one on one user testing.- Led sprint reviews and daily scrum meetings to touch base with the whole team and ensure that all members were performing satisfactorily.- Redesign Mobile App for Drivers (Driver Onboarding and Training, Order Management and Navigation, Performance and Earning, Safety and Security Enhancements, Support System, etc.)Led B2B/B2C Instant Delivery and Grocery Delivery Platform Research and Design- Redesign Mobile App for Electric Vehicle Subscription （Subscription Journey, Vehicle Selection and Customization, Charging Infrastructure, Account Management and Billing)