Milica Rakić Email & Phone Number

Belgrade, Rs

Currently, I'm actively involved in implementing performance management systems to elevate our team's productivity and foster a culture of engagement. I'm committed to supporting my colleagues in resolving complex employee relations issues and ensuring adherence to industry regulations. Moreover, I play an integral role in reporting on and implementing global projects, working closely with cross-functional teams to achieve our shared objectives while aligning HR strategies with the unique challenges of our industry.

Seasoned Executive Team Assistant with a solid background in providing comprehensive administrative support to C-level executives within the IT sector. Adept at managing complex calendars, coordinating travel arrangements, and orchestrating seamless communication between internal and external stakeholders. Proficient in preparing executive-level reports, presentations, and documentation. Demonstrated ability to prioritize tasks efficiently and maintain confidentiality in handling sensitive information. Skilled in streamlining office operations, optimizing workflows, and fostering a collaborative team environment. Bring strong organizational and communication skills to ensure the smooth functioning of the executive team and contribute to the overall success of the IT company.

Coordinate and boost sales of the Benefiti platform for compensation and benefits for employees.• Generate leads through leveraging Snovio / LinkedIn prospect finder, finding datafrom LinkedIn, and sending direct messages and cold emails.• Drive sales by communicating with potential clients and presenting the platform and its' benefitsto clients.• Streamlined and accelerated sales process by cutting redundant steps.• Facilitated customer-related operations by establishing a CRM base from scratch.• Maintain and regularly update the CRM base.

Administration for 850 employees spanning 420 pharmacies, orchestrating mass recruitment drives and job fairs to ensure optimal staffing levels. Streamlined payment processes for external contractors and associates while meticulously crafting FTE reports for the Controlling department in Serbia. Orchestrated conferences and training sessions for pharmacists, fostering continuous professional development.Implemented rigorous oversight of HR-related KPIs, conducting insightful exit interviews and monitoring absenteeism trends exacerbated by Covid and maternity leave. Proactively addressed staffing shortages by identifying innovative solutions to maintain operational efficiency.Managed a high volume of employee contracts and annexes, averaging 30 per day, optimizing contracting procedures through the development of templates for SAP's in-house contract solution. Spearheaded recruitment efforts by crafting compelling job descriptions for distribution on LinkedIn and other prominent platforms like Poslovi Infostud.Collaborated seamlessly with regional counterparts in Germany to coordinate cross-border projects, ensuring alignment with overarching organizational goals. Regularly presented comprehensive reports and achievements to the Group CEO and Head of HR, showcasing tangible results and milestones.Demonstrated a commitment to fostering a positive company culture and transparent communication channels by publishing approximately 300 articles on the internal Benu website. Equipped each employee with essential resources and information tailored to their role, including education materials, the code of conduct, and the company rulebook.Maintained a favorable corporate image through adept crisis communication management and active engagement in employer branding initiatives, including the production of corporate videos to showcase the company's values and commitment to excellence.

Belgrade

Ensured exceptional customer care and service through maintaining communication with customers, addressing and processing complaints, and handling refunds. • Closed contracts with private health clinics and regularly updated CRM base.• Scheduled appointments and meetings for Sales representatives across Serbia.

Belgrade

Managed various administrative and secretary tasks, including registration of the company, handling work permits for foreigners, NDA for employees, and maintaining continuous communication with attorneys, accountants, and employees, while demonstrating exceptional operational efficiency, task prioritization, and time management abilities.• Ensured smooth and continuous business operations through creating business and action plans.• Booked luxury accessories such as boats, cars, etc., timely and efficiently for numerous VIP guests, increasing the number of luxury goods users in Serbia.• Performed basic bookkeeping through monitoring and tracking the daily expenses of 11 employees.• Boosted the number of Chinese tourists in Serbia by managing social media platforms such as Weibo Yukio and WeChat and promoting Serbia as an attractive tourist destination.• Spearheaded initiatives of expanding the company's services and offerings into the UK market by promoting the application to the UK audience• Supported project management and execution through recruiting a project staff of 12, setting KPIs for employees, and evaluating employee performance.• Optimized project efficiency by leveraging project management platform – Trello to delegate tasks to employees and monitor project progress.• Enabled app bug fixing through testing applications and providing feedback to programmers.

Coordinated end-to-end implementation process for 3 exclusive clients, including Bank of America, JP Morgan Chase, and Cardtronics, and ~100 sites per month by establishing and maintaining ongoing communication with customers, vendors, and team members from initial site visit to final installation.• Addressed and promptly responded to respective customer or vendor issues while simultaneously updating the Oracle database.• Resolved customer/vendor problems timely and efficiently, escalated issues to customer engineers, and followed up to ensure a successful resolution.• Ensured completion of deliveries within set timeframes and schedules through meticulous planning, organization, and coordination of vendor activities and performance.• Capacitated future growth opportunities and fortified business relations by building communication channels with customer accounts at the local level.• Maintained continuous communication with the client to justify unresolved issues from the company's end.• Streamlined overall project management through planning and scheduling customer installation operations.• Produced regular Excel reports for the company's and clients' management.• Awarded Employee of the month for the first month at the position through ensuring successful ATM installation under the defined scope of Total Implementation Services (TIS).

Belgrade

Streamlined and facilitated daily office operations, ensuring office efficiency and productivity through scheduling meetings, coordinating calendars, preparing conference calls, maintaining office facilities, etc.• Ensured positive and professional representation of the company through welcoming guests and clients in a polite, friendly, and helpful demeanor.• Translated various documents and contracts from Serbian to English by leveraging exceptional English language knowledge.• Maintained sufficient office inventory through monitoring inventory levels and ordering office supplies, food, and beverages.• Trained for Health and Safety certification as per ISO 45001/OHSAS 18001 EU standards.

Served as a social media assistant for brands such as Don Café, C Coffee, and Next juices through managing Facebook and Instagram pages and handling crisis communication.• Boosted the number of followers on Don Café's Facebook page to 27,000 followers over 3 months.• Engaged customers and contestants for Tuborg beer and Lav beer, Coca-Cola, and Schweppes through direct messaging, managing Facebook posts, comments, and inquiries, and maintaining continuous communication.• Supported campaigns for Ljubitelji Kafe and StopShop through participating in brainstorming sessions and proposing ideas for social media posts. • Created briefs for photographers.

Supported sales efforts through conducting detailed data analysis and comparing prices from popular websites selling holiday packages to designated regions.• Identified the interest of European travelers in Latin and North American travel destinations through performing thorough research and devising efficient research methods.

Master Of Science (Msc), Business System Organization, 9.57

http://www.fon.bg.ac.rs/eng/2019/05/the-faculty-of-organizational-sciences-received-the-international-accreditation-asiin/

Bachelor Of Science (Bsc), Quality Management