Milton Rodriguez Email & Phone Number

• Monitor and direct performance by analyzing the branch performance scorecard (Performance Management and Risk Framework) and management information• Manage end-to-end processes, including workforce planning, recruitment, performance management, and all people management practices• Execute a consistent, disciplined coaching and performance management process providing training and rewarding high performers• Performs managerial duties including hiring, progression monitoring, promotion, quarterly career path & performance coaching, and performance evaluation• Assist Group Branch Manager in development of management candidates and move to responsibility level• Lead and develop an effective team through communication, performance management, development plans, and reward practices• Makes timely and effective decisions related to personnel, assets, customers, sales, operations, and management team to improve performance continuously• Devise and implement strategies to enhance loan selling and fulfilled daily, weekly, and monthly sale targets and referral goals.• Maintain the highest standards of customer services and personal banking, determine customers' financial needs, and offer them appropriate schemes and packages.

• Provided efficient and professional administrative and clerical service to colleagues and supervisors; provided excellent customer service to external and internal customers• Managed contract provisions, invoices and provided estimates to customers• Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints• Planned, organized and controlled the entire office administration.• Managed the clerical aspect of the organization and coordinated it with every department.• Performed bookkeeping processes and organized the storage of data.• Developed budgets and implemented them accordingly.• Prepared monthly sales summaries and reports.

• Achieve business growth by improving revenue/expense, and meeting/exceeding customer expectations• Set goals, develop and effectively execute strategies against a detailed action plan• Actively coach employees to achieve sales results, source new customer business and provide superior customer service• Build effective relationships with customers, business partners, staff, and members of the community• Handled the tasks of recruiting and training new tellers, and solved their queries and problems.• Filled gaps in the administration process and daily operations of the bank.• Updated higher authorities on daily banking transactions happening in the bank.• Handled the tasks of managing vault operations and fulfilled daily, weekly, and monthly sale targets and referral goals.• Maintained high standards for customers and personal banking.• Maintained highest standards of customer services and personal banking.• Determined customer’s financial needs and offer them with appropriate schemes and packages.