*SCOPE:- Identified opportunities for operational process improvement by analyzing data and collaborated with multi-national and cross functional teams to drive product and process changes.- Implemented business initiatives for operations teams to assist travel lodging partners' inquiries by outlining the details on how the teams can incorporate in their work stream. *KEY ACHIEVEMENTS:- Increased time handling efficiency by 33% per service case for global operations associates by streamlining the onboarding process of newly registered lodging properties on the Expedia website.- Prevented an average of 500 potential fraud cases per year by pushing for the removal of an irrelevant function on Expedia’s product management system that could lead operations associates to authorize account access to fraudulent lodging owners.- Built a workflow for global operation associates to assist travel lodging partner’s with applying promotion campaigns, which contributed to generate $7M worth of Gross Booking Value per month.

*SCOPE:- Built and managed multi-national travel lodging partners’ product management system with their account settings and financial-related issues to ensure revenue generation.- Collaborated with cross-functional teams to suggest and provide solutions to complex lodging account setup related issues or internal tool/process outages/failures.*KEY ACHIEVEMENTS:- Achieved over 5000 service case closures each year with an average handling time of 20 minutes, exceeding the KPI objective of 25 minutes.- Associate Service Index is maintained at an average of 4.2/5.

*SCOPE:- Supported newly registered travel lodging partners on Expedia Group website by building content, answering initial onboarding questions and escalating special requests to the respective department for resolution.- Made decisions and applied content appropriately as per Expedia Group’s standard.*KEY ACHIEVEMENTS:- Contributed to clear a backlog of over 2000 onboarding properties for the Vietnam market in 6 months, which helped to generate a revenue of approximately $500k in the first year following onboarding with Expedia.- Associate Service Index is maintained at an average of 4.5/5.

*SCOPE:- Provided strategic consultation to optimize competitiveness and customer conversion for hotel partners.- Educated hotel partners on self-service features available on Expedia Group’s lodging management system.- Supported research to identify challenges and solutions for long tail properties to generate revenue for their properties.*KEY ACHIEVEMENTS:- Consistently maintained over 90% coverage of travel lodging partners in Vietnam, attracting high value Expedia customers through opt-in promotions.- Hosted 4 webinars to increase Vietnam travel lodging partners’ engagement in self-serving using Expedia’s lodging management system.

*SCOPE:- Created enhanced customer shopping experiences through the use of technology and personal customer interaction.- Identified customer needs by analyzing personal characteristics and preferences.- Performed operational tasks to ensure exceptional product presentation standards.*KEY ACHIEVEMENTS:- Awarded Associate of the Week in the month of March 2017 for driving Women’s.- Shoes department business with the highest index of 66.7/80.

- Helped students to navigate UW systems, registration processes and policies.- Guided students in accessing resources available at the UW and provide appropriate referrals.- Prepared and facilitated workshops focused on the exploration of majors, registration, and student technologies.- Served as consultants to Academic Advising Center administration and advisors to help ensure that services are relevant to current student needs.- Completed assigned administrative responsibilities: data entry, word processing, photocopying, filing, and create marketing materials.

- Worked with ESL students through their individual problems in listening and reading English.- Corrected the student’s essays and helped them practicing speaking English.- Advised students with academic tips and tricks on how to improve their learning.- Provided outside advice and resources on student life.

- Assisted new international students on their orientation week at school in their personal, academic, social and cultural adjustment to studying and living in America.- Provided the mentees with information about resources available to them throughout the campus and community.- Consulted the international programs staff on how to modify the orientation week.