Mims Rogers Email & Phone Number

Vinings, Ga

Greater Atlanta Area

Served in the Financial Services group. • Managed documentation projects with cross-functional teams including solution architects, marketing, account managers, UI/UX designers, mobile developers, project managers, product managers, customer care, fraud team, compliance, legal team, and IT architects.• Translated business processes into documentation that adequately represented the needs of the business and met all requirements. Developed a variety requirements documentation to meet company standards including business requirements, data flows and diagrams, transaction flows, IVR (Interactive Voice Response) scripts and flows, and reporting requirements.• Delivered documentation for mobile applications, IVR, gift card products, general-purpose reloadable card products, and platform development/enhancements.• Coordinated end-to-end product support of multiple channels, including: Platform Development, IVR, Web, Mobile (native iOS and Android), Card Production, Operations, Customer Service, Fraud and Legal.• Utilized Atlassian products (Jira + Confluence) to collaborate on documentation with product team, and other technical resources.• Collaborated with Subject Matter Experts, Product Development Associates and Business Analysts in translating their product vision for user experiences and business process into products.• Conducted interviews and product analysis to gather user requirements via JAD sessions, interviews, use cases, scenarios, and other methods.• Defined the product vision through working closely with marketing, sales, operations, and support groups to develop and prioritize product requirement documentation.• Translated business requirements into functional requirements, design documents, workflows, UI/UX design, wire frames, gap analysis, release notes, and training documentation.• Conducted interviews with product managers to author product setup process guides and project charters.

Greater Atlanta Area

Served in Global Payments’ Worldwide Product Group. • Managed projects creating processing platform configuration documentation.• Collaborated with directors and SMEs of the Host Product Development group to research, perform gap analyses of compliance communications received from the major card associations (Visa, Master Card, American Express, Discover, etc.) • Authored externally-distributed bulletins delivered to all Global Payments network clients.• Partnered with SMEs to author and update Product Group’s message specification manuals.• Managed the content of the departmental webpage. • Worked with Change Management Director to process all updates to the Host Product Platform using Caliber software.• Authored documentation of Global Payment’s major financial processing platform upgrade. • Managed general application development documentation.

Greater Atlanta Area

Supported IHG’s Global Distribution Technology Architecture Group. Operated as Architecture Group documentation team lead. Created and maintained B2B Gateway and Affiliate Service Guides, Contact Center Process Flow Documents, Five Year Technology Roadmap, Group Mission Statements, and Weekly Educational newsletter.

Greater Atlanta Area

Served in AT&T’s Customer Markets, Customer Intelligence Team. Created and maintained Reporting Tool Documents, Change Management Work Flows and Process Documents, File Structure and Data Flow Diagrams, System Architecture Templates, Systems Management Server Planning and Analysis Documents, and Managed Infrastructure Upgrade Docs.

Greater Atlanta Area

Responsible for installation manuals, maintenance manuals, and electronic manual conversions. Posted documents on the Honda dealer network website.

Greater Atlanta Area

Responsible for BellSouth’s e-Business Solutions web hosting product documentation, including job aids, technical guides, and process documents.

Kennesaw

Responsible for writing customer handbooks, product guides, instructional/programming manuals and marketing materials for a leading refrigeration and environmental controls company.

Okinawa And Beaufort, Sc

Traveled the globe as a technician and led marines who repaired/refurbished various field communication equipment.Provided and led marines who delivered world-class individual and group firearm marksmanship coaching.Honorably Discharged as Sergeant E5.