Mina Reda Email & Phone Number

Cairo, Cairo Governorate, Eg

Egypt

Egypt

- MONITOR ORANGE'S SECURITY INFRASTRUCTURE AND INVESTIGATE SECURITY INCIDENTS.• SUPPORT THE IMPLEMENTATION OF CONTACT CENTER ACTIVITY AND ACT AS THE POINT OF CONTACTBETWEEN PROJECT MANAGERS, IMPLEMENTATIONS EXPERTS, AND CARRIERS.• HANDLE INCIDENTS AND QUERIES RELATED TO BTD PORTAL AND SOLVE ISSUES RELATED TO CUSTOMER ANDUSER CREATION, PORTING REQUESTS, BAN & TAN CHANGES, BUYING & DEACTIVATING DIDS.• BE THE FIRST POINT OF CONTACT FOR ORANGE DIRECT ROUTING SOLUTION AND MANAGE… Show more - MONITOR ORANGE'S SECURITY INFRASTRUCTURE AND INVESTIGATE SECURITY INCIDENTS.• SUPPORT THE IMPLEMENTATION OF CONTACT CENTER ACTIVITY AND ACT AS THE POINT OF CONTACTBETWEEN PROJECT MANAGERS, IMPLEMENTATIONS EXPERTS, AND CARRIERS.• HANDLE INCIDENTS AND QUERIES RELATED TO BTD PORTAL AND SOLVE ISSUES RELATED TO CUSTOMER ANDUSER CREATION, PORTING REQUESTS, BAN & TAN CHANGES, BUYING & DEACTIVATING DIDS.• BE THE FIRST POINT OF CONTACT FOR ORANGE DIRECT ROUTING SOLUTION AND MANAGE TENANTMANAGEMENT, NUMBER MANAGEMENT, CALLING PLAN MANAGEMENT, AND INCIDENTS AND EVENTS.• MANAGE CRISIS MANAGEMENT TOOL UPGRADE WITH THE DEPARTMENT PROCESS TEAM. THIS INCLUDESENSURING THAT THE TOOL IS UP-TO-DATE AND THAT THE DEPARTMENT PROCESS TEAM IS FAMILIAR WITHHOW TO USE IT.• RESPONSIBLE FOR TRAINING AND DEVELOPMENT OF THE CRISIS MANAGEMENT PROCESS OF LEVEL 1TEAMS. THIS INCLUDES DEVELOPING TRAINING MATERIALS AND CONDUCTING TRAINING SESSIONS FOR LEVEL 1 TEAMS ON HOW TO MANAGE A CRISIS.• MANAGE UPSKILLING REGARDING THE NEW VOICE SERVICE RECENTLY ACQUIRED BY OUR TEAM.• MANAGE TOOLS ACCESS, TOOLS TRAINING AND UPSKILLING PRESENTATION. Show less