Mina Samir Email & Phone Number

United Arab Emirates

Giza, Al Jizah, Egypt

As a Customer Service Representative at Concentrix, I provided personalized assistance, managed inquiries, and resolved issues to ensure customer satisfaction. I handled sensitive data with precision, collaborated with teams to improve processes, and maintained confidentiality.

Egypt

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Cairo, Egypt

As a Salesman at the Gift Shop in Cairo (Downtown) from 2021 to 2022, I was responsible for various tasks to ensure smooth store operations and high customer satisfaction. My primary duties included:Customer Service:Providing exceptional service by greeting customers, understanding their needs, and offering personalized recommendations. I resolved inquiries and complaints promptly, fostering a positive shopping experience.Sales and Transactions:Processing sales transactions accurately using the point-of-sale system, handling cash, credit, and debit transactions securely. I managed returns and exchanges, maintaining detailed transaction records for inventory and financial management.Product Knowledge:Developing a thorough understanding of the product range to offer informed advice and effectively upsell products. I stayed updated on new arrivals and promotions, ensuring customers were aware of the latest offerings.Inventory Management:Receiving and unpacking new stock, ensuring accurate recording and proper display. Conducting regular inventory checks to monitor stock levels and report discrepancies, maintaining organized storage areas for easy access.Store Maintenance:Keeping the store clean, organized, and visually appealing. Arranging attractive product displays, restocking shelves, and performing routine cleaning tasks to enhance the overall shopping experience.Promotion and Marketing:Assisting in executing in-store promotions and special events to attract customers and boost sales. Creating eye-catching displays and actively promoting deals to customers, contributing to increased visibility and engagement.Team Collaboration:Working closely with team members to ensure efficient store operations. Collaborating to complete tasks promptly and effectively, supporting a positive and productive work environment.

Cairo, Egypt

As a Salesman and Co-Manager at El-Amir for Plastic, I successfully managed sales operations, achieving and surpassing monthly and quarterly sales targets. My role involved developing and maintaining strong customer relationships, addressing inquiries, providing product information, and resolving issues to ensure customer satisfaction.I monitored and managed inventory levels, ensuring stock availability while reducing overstock. Coordinating with suppliers for timely restocking and negotiating favorable terms was a key part of my role. Additionally, I assisted in recruiting, training, and supervising a team of sales associates. Conducting regular team meetings to discuss strategies and performance, I motivated and mentored team members to achieve their goals.Delivering exceptional customer service was a priority, and I addressed complaints promptly, ensuring issues were resolved effectively. I also implemented feedback mechanisms to continuously improve service quality. In marketing and promotions, I assisted in developing and executing strategies to boost sales and organized promotional events to engage customers.Financial management was another critical aspect, where I assisted in budgeting, forecasting, and financial reporting. I ensured accurate and timely processing of transactions and maintained financial records. To enhance operational efficiency, I streamlined store operations, implementing best practices and standard procedures.Preparing and presenting regular sales reports provided insights and recommendations for improvement. Analyzing sales data helped identify trends, opportunities, and areas for enhancement.