Mina Antonios Email & Phone Number

Whitchurch-Stouffville, On, Ca

Manage team of functional and technical consultants to implement Utilities software solutions.

Ontario, Canada

+ Collaborate with stakeholders across business units such as Performance, Recon, Data, and Accounting, to lead projects end-to-end on time and on budget+ Capture pain points and fit/gap analysis in existing implementation and designed multiple solutions to address the complexities of existing projects+ Developed relationships and established credibility with existing clients by demonstrating subject matter expertise and knowledge in the industry and operational functions+ Lead proposal writing, service agreements, client presentations, and pricing models + Identified and successfully converted revenue opportunities into actual revenues with existing clients

Toronto, Canada Area

+ Led the development of a Drug Manufacturer product launch + Monitored compliance and controls for weekly implementations & enhancements + Performed review and tracking of change requests, business requirements, UAT testing result summaries, and final signoffs improving the standardized project delivery process+ Published monthly project invoicing and conduct regular budget and forecast assessments + Identified system errors and project root causes, CAPA, resolved over 1000 of data processes and workflow errors + Participated in negotiations and settlements of contracts with clients and internal vendors + Conducted Intel and data analysis and act upon market insights related to vendors, market and customers + Collaborated with vendors and key stakeholders to ensure project delivery of services, metrics and KPIs within budget and yearly forecast+ Ensured quality standards are maintained with respect to project deliverables and client expectations

Toronto, Canada Area

• Aiding in developing the core foundation, training materials and processes streamline for certain cross functional team• Collaborate with cross functional teams and software developers to properly translate internal and external project requirements• Ensure clear guidance and process for proper safety reporting • Provide reimbursement knowledge and investigate unusual cases for market insight

Toronto, Canada Area

+ Provide day-to-day operational support to a team of case managers and single points of contact and conduct regular quality assessment with them+ Optimize process to allow for better efficiency and proper resource allocation+ Monitor overall program performance, staff calls and data capture, SLAs, etc.+ Track performance objectives and handle all inbound staff related HR inquiries + Establish active listening relations with managing staff to ensure a productive day-to-day operation

Bachelor Of Arts (B.A.), Public Administration And Governance

Ce Certificate, Graphic Communication Management