Assure prompt, courteous service to all patients and customers; Comply with all policies and procedures, including confidentiality and HIPAA; Ensure all paperwork is completed fully and accurately; Schedule patients for appointments within and outside the office; Retrieve insurance authorizations for patients; Check patients in and out and collect co-payments; Complete daily reconciliations and complete deposits; Assist patients on selecting frames and the correct type of lenses for their prescription; Check incoming orders to ensure quality and accuracy; Assist other areas as needed

First line of customer service to clients in person and on the phone; Organize case files and fill out legal forms; Operate office equipment to include copy machine, facsimile machine, and multi-line telephone; Gather information on clients and defendants; Prepare legal documents to send to adjusters and health providers; Receive and review medical records and bills while following HIPAA; Assisted with legal documents needed in support of workman’s compensation claims; Receive, deposit and disperse settlement money; Schedule consultations and appointments for six staff members to include case managers and attorneys

Communicate and enforce school policies to approximately 400 students, 30 staff and visitors; Escort approximately 30 students across street to ensure safety; Respond to emergency situations for the purpose of addressing safety concerns; Refer incidents to appropriate site personnel; Adapt classroom activities and assignments to provide an opportunity for 10 special education students to participate; Assist teacher 3 times a week in instructing 10 special education students; Maintain instructional materials and student files and perform record keeping to support the teacher

Provided first line of customer service to patients and doctors; Retrieved and filled prescription orders; Completed cash register transactions; Took inventory of all items in the pharmacy; Completed research to stay aware of latest medicines and availability; Prepared insurance claims

Performed office managerial duties such as: maintained record management systems, filed and retrieved documents and records, scheduled maintenance requests, purchased supplies, and conducted inventory; Assisted employees with benefits issues and helped with hiring and interviewing new employees; Greeted customers in person and on the phone; Arranged and maintained appointment calendars for seven staff members and three conference rooms; Collected, compiled and organized information and data; conducted surveys and prepared reports; Printed/assembled training materials and handouts for facilitators and Director; Conducted workshops for customers on various topics to help with day-to-day life and needs; Monitored support budgets and helped develop financial plans; Organized, developed, reviewed and distributed correspondence on behalf of MCFTB; Managed volunteers, including teens, and delegated assignments as needed; Event Management tasks, such as coordinated session locations, confirmed class attendance, and logistics; Retained a government purchase card and complied with Marine Corps orders regarding purchases; Marketed current and upcoming classes and events

Answered incoming questions pertaining to the Department’s organization; Supervised office procedures to edit, create or terminate forms used within the Department of Revenue; Collected and analyzed data to implement a revised procedure for efficiency; Assisted with the testing of data in various computer programs; Facilitated training to bureau team members on systems, workflows and procedures; Managed the development process of all official forms; Assisted in reviewing legislation, policy and regulations; Completed system maintenance, enhancements and design of database and PC applications; Performed testing of bureau’s computer systems; Met with end users to develop project objectives, scopes and requirements; Assisted in analyzing, developing, troubleshooting and implementing solutions for technical problems

Assisted Human Resources with personnel time calculations and entering overtime; Assisted employees with medical, dental, life insurance, disability, FMLA and other benefits; Investigated, mentored, and solved employees’ questions or problems regarding their leave and pay, Equal Employment Opportunity complaints, and harassment complaints; Handled personnel and Human Resource questions within the bureau; Maintained the Director’s daily schedule, including meeting requests, personnel, and trainings

Prepared tax documents for imaging; Typed and mailed letters; Answered multi-line telephone and routed calls to the appropriate division; Served as temporary back-up to the Personnel Coordinator; Prepared Tax Seminar PowerPoint presentations and assisted with presenting them; Provided other clerical support to units as needed